Friendly's

I called to discuss an issue with my food order/ preparation from this Friendly’s, delivered by DoorDash. The meat was burnt and everything was thrown together in a box like garbage.. I called the store and was told by the head manager/owner that it would be best Not to order from Friendly’s anymore. He stated he’s not responsible for DoorDash deliveries. WOW!! That’s alarming but a great Excuse to divert responsibility and blame after a customer has paid for 3 horrible meals.. It makes me question Friendly’s safety and hygiene procedures during this pandemic.. I won’t be eating here again

Me and my mother went yesterday here as seen from these pictures I took. The waitress Mandy was Superb. She asked us if we needed anything and served us nice and quick. She even joked around a bit. A nice positive experience. The food was pretty good. Not the best but pretty good for a family outing.

The hostess and a man who I’m not sure if he was a manager or a bus boy or something in between were extremely rude to us and had bad attitudes from the second we arrived. No matter what we said or asked for it was a problem and they made sure it was known. At one point the man ran our food out and we asked for refills on our drinks which annoyed him even more and he repeatedly told us that it wouldn’t be free. Which would be fine but refills are free at friendlys (the sweet manager later corrected this for us at the register). Our waitress and the managers were super nice and helpful, but it’s a shame that our entire experience was ruined by the other staff members.

I can't speak to the quality of staff at this location since I place online orders. However, this establishment leaves a lot to be desired. I have placed about 4 online orders for this location and 3 out of the 4 times there has been something wrong with the food. We've had hair in our food, missing condiments or topping that we have paid for, as well as straight up inedible food. Our most recent order had hair in my husband's loaded waffle fries and I got chicken strips that were definitely expired and inedible. The chicken had a light green/grey coloring to it and after one bite I knew it definitely was expired. I wanted to give them the benefit of the doubt but there have been more bad experiences with this location and their food than good ones. I definitely would not recommend eating here. Find a different Friendly's franchise to go to or find somewhere else to eat. Save your time and money.

Friendly's can typically be a quality grab bag. One day the food will be exactly what you would hope, the next, maybe the next several visits will not be. Amazingly, the same is not our experience with this Friendly's. We have ordered takeout from this location maybe 20 times over the past few months and we have yet to be disappointed. The only detriment we have had is that the kitchen does not always follow the order, and substitutions can be made without notification. Now, the latter can be explained by them not having sufficient staff. Most places share that problem right now. So, it isn't something I would condemn them for. Also, I can say that the substitutions are mindful of a vegetarian diet, which is wonderful. Still, I do feel it is something patrons should be aware of. Those visiting the restaurant should also keep in mind that they are running on a bare minimum staff. Several times I have come by to pick up food and find a waiting list for patrons wanting a table. Thankfully, everyone seems to be pretty respectful of the situation. So, just keep it in mind, especially if you go on a Friday or Saturday night.