Big Sky Bread Company

I don’t know what’s happened to this place lately. I came at 11:14 before the school rush. It’s currently 11:25 and I still do not have my sandwich. Wait times have been upwards of 15-20 minutes which is absolutely unacceptable for a sandwich, not to mention on lunch break. If having one person making sandwiches is having it take this long, try having two! Try having more staff available rather than having people wait. Not to mention I’m fairly certain they’re getting stingier with the toppings as well. Seriously has gone down hill in the two years I’ve worked in downtown Portland.

They have lost my business. I find their sandwiches over priced for what I receive, so I usually go upstairs for my lunch and as I am leaving grab a coffee as I head out the door. It's pretty decent coffee. Due to orders taking too long (at times it has taken over 20 minutes), I have taken to leaving the necessary funds at the register to pay for my coffee refill so 1) I can leave in a timely manner, and 2) they can ring up my order when they (finally) make it through their line of people. Today, the cashier let me know that if I "don't have time to wait in line, I don't have time for coffee." Suggestion, if that is the case, move your self serve coffee behind the counter and make it worth my time to stand for 20 minutes until you can take my order.

Went in to order a breakfast sandwich real quick on my 15 minute break. 3 employees behind the counter looking down on their phones talking amongst each other sharing stories. 30 seconds goes by, employee finally takes my order. I go outside to wait and after a good 10 minutes I go back inside and their all still giggling amongst each other on their phones in a little group. Employee looks at me "like can I help you" when she then looks at the order and says "oh" realizes no one made the sandwich, like no big deal, like I'm not on a break or anything, like oh we can giggle and be on our phones, like this isn't our business to run in the ground. Like no big deal it was alright to all be giggling on their phones for the past 15 minutes. Nope see ya! I got my money back, asked who the manager was (Shannon) and went next door and bought a delicious real egg sandwich that isn't cooked in the microwave rather a hot plate. Going forward will be going next door.

After asking if their bread was dairy free they said they didn’t know so I had to look at the ingredients for myself to see. Noticed the loaf was dairy free so I then ordered a turkey club, on their menu no where did it say cheese. Just turkey lettuce tomato and mayo! so I asked that the bread not be buttered due to milk allergy, they said they didn’t butter the bread- PERFECT! I ate half of my sandwich...started to feel sick so I saved the rest for later. Opened it later and noticed that under the turkey there was cheese. My vacation might just be ruined due to this 😞

Don't waste your time or money. The food quality is reasonable. Prices not as bad as other locations. The manager told me I was disrepectful to her staff when I went back to return the incorrect soup (and kindly told herthat my sandwich was a wrong too.) I asked for a cookie instrad of a refund and she told me to go away. This was after standing in line waiting for 10 minutes watching the cook move slower than you van imagine. The cashier waa fantastic. Really surprised and still in shock.

Not quite what I was expecting, its more of a sandwich shop that sells its bread as well. Its also tucked into a space with a few other food businesses so it's a little easy to miss, I walked past it my first time there. That said, if you simply picking up bread products, its fresh, tasty and local.