Subway

Lady was super impatient even though there was only us in line. Literally through a handful of pickles on top and tried wrapping up our sandwich before we were done with classes condiments. Once she was done she went back to hide in the back and play on her phone, I know this because I could see her.

I'm giving it 2 stars because the food was decent but the customer service was not. I had just arrived in Portland after a 3 hr drive from Seattle. Thought I would get a bite to eat and even though the Subway line was about 8 people long I decided to wait in line because usually it goes by fast. Not today. The wait was 30 mins long! The poor trainee (I knew this by the nametag that said so on her hat) was doing the best she could doing every single sandwich while the other lady, I'm assuming was her manager, did everything and anything to kill time and not help the other girl. Listen I get it, it's a trainee and you want her to get practice but when the line is 30 mins long then as the more experienced employee you should get in there and help. She wouldn't even make eye contact with any of us in line as she debated very slowly how she would reorganize her little fridge and then looked at some flyers at the register one at a time like they were all different but WEREN'T. As we waited the lady in front of me even tried getting her attention and when she was unsuccessful she looked back at us and we exchanged looks like "yep, this is really happening". The only thing she did manage to help with was ring people, and get us chips and drinks, which she didn't even bother filling it all the way, 75% of the cup was good enough for her even though I am paying for an entirely filled cup. This lady had red hair, and she rang me up at 5:24pm on Saturday July 14th, 2018.

Asked for a steak and cheese. Lady grabbed a fairly small handful of the steak meat and barely covered the sandwhich. When i asked if that was the amount suppose to be on their she sighed and said if i wanted more it would cost $2. I just went on, and barely put anything on the sandwhich. Literally was bread.

20 minutes in line, 2 people "working", and when I mention how slow the line is moving, blonde dude with a bandana around his head gives me dirty looks. Apparently he can't speak either, he's making motions (not american sign language) to people and only asking questions when we say "don't know what that means". And the mall is dead today, so no reason to be dragging your feet

We purchased a salami sandwich which was mistakenly made with ham instead. We returned to the counter to note the mistake. Delphia, the server, became defensive. She would remake the sandwich if we paid the upcharge for the difference. We questioned paying for the difference for a mistake made by the employee. We then requested to have the money refunded since we did not want the sandwich with ham. She refused. Again, we questioned this decision since there were no signs posting the rule of no refunds on the premise. We did take pictures of the counter for evidence of the lack of signage. She disappeared into the back claiming she would contact the owner. After waiting 10 minutes, she finally reached the owner, whom she refused to let me speak to nor give me contact information to reach the owner independently. We have no way of knowing if the owner was indeed contacted. We asked for a receipt which was not given on the initial purchase (!). After the 5th request, the other employee, who refused to give her name, wrote out a receipt by hand. The un-named employee didn't know the store number nor would provide a contact number for the location. A simple purchase became a nightmare situation. We were informed the owner would be at the store on "wednesday morning" and we could take the complaint directly to her. So essentially, Subway is happy to have us wait a week before settling this issue. A $3.75 purchase experience has lost a customer for life. Every person with whom we have shared this experience is horrified by the level of customer service and the handwritten receipt given to us.