Subway

THANK YOU SAMANTHA!! I took a trip to the beach today with family and got food poisoning. My stomach hurt incredibly bad on the way home and we had to make an EMERGENCY pit stop at the nearest food chain with a restroom—which happens to be subway. Usually, people have to purchase something before using the restroom at most places because it is “for customer’s only”, but in a rush I promised that I would purchase something after and if I could please use their restroom and she said “of course!” I spent my time struggling for about an hour in there… but, needless to say—I’m grateful for Samantha the friendly and understanding subway staff member. Well done Subway! You got lucky.

We ordered 4 sandwiches at 6pm today, 6/2/22. Nobody else was in the store and there were no other online orders being prepared. When my friend went to grab the sandwiches, they were told by the employee (who works on thursdays) never to do this again as he didn’t want to make “that many sandwiches” and this was “stupid shit”. It was 4 sandwiches, which we get on Thursday’s for an event we have together. We always tip well, and we give plenty of time to make the sandwiches so the employees aren’t stressed because we understand there might be other orders. I understand if there is a really long line or it’s busy, but it was empty inside.This was rude and uncalled for and the swearing was ridiculous.

I am so upset about my experience today! I came in for a 6-inch sandwich and I was bothered by how the employees where acting. They were so rude to some of the customers. I could feel the tension of the employees towards one another. This is the second time I came here and it's a complete mess and they are low on sandwich veggies. I had to ask for more sauce they would put so little and then after I ask again, with an attitude they would put an insane amount! Same with veggies, I'd ask for a little bit more onion because there was barely anything on my sandwich the first time I'd ask, they put so much! or if I asked for a little amount of something they'd go overboard. What bothered me the most today I'm standing in line, there where two Mexican gentlemen infrot of me. They clearly didn't speak well in English and were a bit slower and I was so angry by how the subway employees made them repeat how to say olive, lettuce, tomato, onion...etc. That made me SO mad, why would you EVER do that? There were literally other people in line and they took there sweet time being so rude to those men teaching them how to say words. I'm sorry, but I worked at chipotle and would be on the line for hours, and consistently had Mexicans, Asians, Russians, and etc, who didnt speak English, but I never made them feel bad or be so rude! It's so simple you can literally point to the meat, veggie or sauce, and look at the customer with a warm smile and say, "Yes, or no." I'm SO bothered by everything. For a six inch I waited 20 minutes in line... not only that, but my sandwich was so messed up when I opened it, with a huge red onion piece. I took a picture so hopefully corporate can see, and work with this location, hopefully, someone will see this, talk with the manager... also, the manager was so rude too! I'm so irritated, horrible customer service. I'm so upset, and I'm sure it's not gonna effect Subway because it's a huge company but I'm not planning to come there again, I'd rather pay for my sandwich to be made elsewhere and not at Subway anymore. This was absolutely ridiculous.

Time and time again this subway continuously shuts down 15-20 minutes early. I understand closing down 5 minuets early but when the doors are locked at 9:40 and your business hours say “hours of operation 6am - 10pm.” I expect them to honor those hours. The workers always have a bad attitude, but it’s your job. So if you don’t like working here and working your hours, Then maybe you should find another job. Don’t try to get a sub after 9:30 because they will probably be closed. Make sense why more people enjoy Jimmy Johns over Subway these days.

Visit this subway all the time and never had that big of an issue. Today, with Samatha working it was the worst compared to any other subway. Everything falling out of the sandwich, tried to give me cold bacon after i repeatedly asked her to warm it up, did not close the sandwich well nor tape the wrapping closed. She was sloppy and gave weird looks when we chose toppings. High key should not be working there, after choosing everything she would put it on the sloppiest way possible. ALSO, most importantly, she said they were out of turkey which we both always get and she said it would take a few minutes to get it but she just didn’t want to so no turkey today... isn’t the sandwich supposed to be made “our way.”

Stopped in before my work shift for a meatball sub. I was the only person in the store at about 8:30pm. The young girl making the sandwiches wouldn’t even greet me. About five minutes later I requested my sandwich on wheat bread. She runs into the back of the store and grabs white bread. She was in a hurry and rushing everything. She became really upset when I stopped her and requested wheat again. “Well did you say wheat the first time?” She then dropped slices of my cheese in tuna, dug them out, and tried putting them back on the sandwich. She placed the meatballs in the microwave but the microwave didn’t work. So she handed me a cold meatball sub just wrapped in paper. No bag. No napkins. Won’t be returning.

The woman who is always working when I come into the store, usually between 6-8 PM is always covering the shift alone...I didn’t get her name, but just wanted to express what an incredibly hard working and professional employee she is!!! The store is always clean and stocked!!! And my sandwiches are always made perfectly!!! She’s amazing!!!