Taco Bell

For so long we gave this Taco Bell a grace period to work better and faster. They have disappointed us greatly, you can tell that the workers are not proud of the work they do, but the quality is not good not much inside, very little lettuce and not much meat at all. It happened a few times and more expensive now. Laziness on all levels.

The shop/service itself I have no complaints about. The staff has never gotten our order wrong when we do go. The biggest downside to this Taco Bell is the location. It's in an old town with an old design, yet it is one of the most popular fast food places to stop at in the area (especially on the way to Tahoe). If you're not pressed for time, then this is a good stop.

I love taco bell and this place is absolute garbage. The employees have no urgency or common sense. They were yelling at each other asking who is doing what. At one point they said “Is anybody working drive thru??” The line was wrapped around the store when I looked outside. I was missing two items in my order and every single item I did get was cold. Luckily we were dining in so I was able to correct it, but man. They weren’t understaffed either, there were a ton of them there but just doing nothing. They made someone’s order twice because they don’t talk to each other. Another woman left and came back and her order STILL wasn’t ready. Someone I came with had ingredients missing in her burrito. This was just in ONE visit. If this is the first taco bell I’d ever been to I would never go back. They should shut it down honestly 😅

I've been waiting in the drive through for 48 minutes. I'm finally at the window. I've paid and am waiting for my order. I very polite employee came to the window and apologized for the wait. He said it would be another 5 minutes because they received a 20 piece door dash order and are understaffed. Who manages this location? Fast food should not take an hour.

My family and I love to treat ourselves to Taco Bell from time to time. However not having the lobby open is frustrating. I understand that they're understaffed but their drive-thru line gets so long that sometimes you end up waiting in it for 45 minutes. They need to get some more help there, and they need to make it easier on their employees. I feel so badly for the employees because they get yelled at, treated badly, and it's not fair because it's not their fault they're understaffed. The manager and drive through personal is always so nice. Taco Bell corporation needs to do something about this location in Placerville. It's not fair to the workers, as well as it's not fair to the people who enjoy going there. I can't tell you how many times that we plan to go to Taco Bell and ended up taking our business elsewhere, because we didn't feel like waiting in line for 45 minutes. Also a lot of the times they get our order wrong, almost every time actually. With the Lobby closed you either have to just deal with not getting all of your food, or the wrong food or you have to go get back in the Drive-Thru line because if you knock on the door people are too busy to talk I'll come and help you. The workers are so stressed, over worked and treated badly by frustrated customers, it's unfair. The amount of business they are loosing due to these things, should be noticed by corporate and they should do something about it.

I mean to leave a review every time I come here but always forget. This location gets it right 99.9% of the time! I come here a few times a month and have a ton of modifications due to dietary needs. They always get every detail right. The only time they got it wrong I’m pretty sure they just accidentally gave me the wrong bag. I appreciate the attention to detail while also getting the orders done quickly. They’ve proven themselves so many times I don’t have to check the bag when I receive it. Thank you!

To the managers, the employees who work on Saturday April 9th, 2022 between 12:45-1:00pm. We ordered our meals, leave the drive through to find we weren’t given sauce, silverware, and napkins. Get home and find we only have 2 items that we actually ordered. Definitely not impressed with your employees working this shift.