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Since the renovation I have seen a great improvement in service and wait times. They now have self checkout kiosks inside as well which make ordering fun and easy for those who don't like to interact but of course the counter is still open if you don't. The 2 lane drive through they added a few years ago is alright but could use a change in the way its set up because during busy times you may still find yourself hanging into the main driveway of the shopping center parking lot where people seen to love speeding through. Besides that, the food is 99% hot and ready for you, the drinks are rarely flat and the new play place inside is cute and my kids loved it even thought it seems made for babies.
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They need to either upgrade their speakers or their employees. Only McD in the area that consistently fails a 6 word order as simple as "iced coffee, one splenda, one cream"
Google
I ordered a large Mocha Frappe with No whip. When we arrived at the window of course it had whipped cream on it! They immediately exchanged it and made a fresh Mocha Frappe without whipped cream.
Google
this food chain store is a rip off a simple robbery just like what happened to me last night i went to the drive thru and ordered a 20 pcs chicken mac nuggets and the casher said ok its 6.56 dollars when i went to the casher i give her 20.60 dollars so the changes should be 14.04 you don’t have to be a rocket scientist to figure it out but i notice the changes i recieved is wrong so i complaint to the next window but the lady was asking for the receipt so i give it to her yes the receipt says its 13.44 dollars and it is right if i only give them 20 dollars but i give her 20.60 dollars hahaha i almost throw the nuggets lol anyway your employee need some training in math you are robbing people of money in a simple way and goodluck with that i know its a difficult times now a days but the money i paid is hard earned i worked for it well dollar per customer is not a bad earning for one night hope they made it to the top(rolling over while laughing)hahaha!
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The employees seem like they hate their jobs, & it shows. Had to ask 3 different people for fresh fries & finally gave up & got a refund.
Google
Great customer service but food needs some work.
Google
How do the cashiers not know what items are on the menu?
The cashier that took my order seemed like she didn't belong there at all. She wasn't wear a uniform, she didn't know what menu items were available, and she would not speak up after repeatedly being told I couldn't hear her.
Google
This.... is THE BEST McDonald's ever. On a warm evening I was on my way to the Concord Pavillion to see... doesn't matter. I walked into that McDonald's, shy and vulnerable, and when I began my order, I knew there was no going back. I looked into his eyes and felt a beautiful sense of domesticity I've never felt before. He asked me if I wanted to change my small sprite to a large. I said no. I dont think I'll ever see him again. Maybe its for the better. If I looked too deep in his eyes I saw the future. Where all the fish are dead. It was like my dream with John Krasinski where we were both naked and I was his wife but if I got on the wrong train I'd be taken to the future of Germany where its like LA but in the 1920s. Goodbye my sweet sexy warrior prince.
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