Casey's

I miss the old management. They were super nice. I went on my daily trip to this Casey’s and today it was different…. It seemed to be visually busier than normal…. However when I went inside there was a line wrapped half way around the inside of the building. I was thinking to myself must be a special day, everyone is out and enjoying the day. Well I went to grab some food from the pizza warmers and noticed 7 people standing around not doing a single thing and there was hardly any food in the warmer. Well I grabbed the last sandwich they had and a cake pop and walked around the counter and noticed the employees from the kitchen are now aimlessly wandering throughout the store without any tasks to do. There are 4 people standing behind the counter and only one person checking customers out. I walked up and asked why they don’t have 2 cashiers running? The cashier with the braids aggressively stated she is about to leave. I just kept quiet and didn’t say anything she then turned to whom I believed was her manager and pompously said “can’t stay here all the time”. After waiting almost 10 minutes in line with still one cashier, and the lady who told me she is about to leave (note she is now talking with 2 other employees by the registers) I finally get checked out. I work in retail and I get being under staffed, and also busy…. But what seemed to be a decently staffed store with 10+ employees working…. There was only 1 person doing their job…. And treating customers with disrespect…. I found it to be, very…. Off putting… hope you found this to be useful.

Not sure if corporate needs to intervene to change staff, but this Casey’s location likes to close early and/or shut off lights (not safe, especially when customers are still present) due to who knows why. I’m assuming the employees just want to go home. I experienced this again tonight and felt bad for a guy who pleaded to get his receipt since he was using a company card. Nope. Doors were already locked at a little after 9 PM when the hours state closing time is 10 PM. “Registers are down” per one employee as she walked away. Yikes.