Mcdonald's

Ok curbside has no obvious designated area, just says pointing in each direction around the building to make me go in circles. Like always the ice cream machine was down, the mobile orders couldn't be viewed by workers so I had to give my phone, and it seemed like they hadn't stocked in a bit or at least were out of stock. Now on the to the good things: 1. Relatively clean even though there were a lot of customers. (Especially in the drive thru) 2. The actual building was nice, and the location is easy to get to (but one exit can be blocked by cars at stop sign) 3. Now even though i gave my phone, they still did better than most McDonald's and got all of my order plus (most likely accidentally) a free size upgrade on a drink. 4. The workers were honestly pretty nice. Not 5 star service but they were doing their job, respectful, and apologetic when anything bad happened. OVERALL: it was okay, I kinda liked it and I wish that most McDonald's were as good at customer service and cleanliness.

I would rate this 0 stars if I could. My family visited several months ago and had problems, but thought we’d try again on our way home from Birmingham. Big mistake. I understand places being short staffed, but our experience was ridiculous. If a restaurant doesn’t have their dining room open, they should have a sign on the door stating this. When we found the door locked, we placed a mobile order and got in the drive through line. After waiting 5 minutes at the speaker with no response from employees, I drove to the window. I had to wait as another customer who’d gone through the line walked up to the window because he’d had a problem with his order and was unable to enter the building because all doors were locked. At the window I was told that it didn’t matter if I had a mobile order, I still had to stop at the speaker and would have to go around and get back in line. I explained that I’d waited at the speaker 5 minutes with no response. I was told to go around and get in line again. Thirty minutes after getting in line for the first time, we finally received our order. A large frappe was filled about 3/4 full, fries were cold with no salt, a 20 piece chicken nugget had 18 nuggets, drinks we asked to have no ice had ice. Sprite was out so they just weren’t going to give us that drink. When I told them we still needed another drink, they then told me the sprite was out. My son asked for Fanta. When he took a drink there was absolutely no flavor. The only way to ask to have our order fixed would have been to get BACK in the line and go through the drive through again or walk up to the window. My family will not visit this McDonald’s again.

Hate waiting, I know they are tryin to save their drive Thru times probably for the sake of their GM’s bonus but seriously fries take 2 & a half mins max and you should have nuggets in the timed warmer. Maybe more staff would help the coordination of supply and demand. Everyone else manages but McDonald’s seems to have its own public allowance of failure. Really starting to annoy me to the point that I don’t want their food anymore.

We stopped in for coffee at 8:30 am on our way out-of-town with a pickup truck and towing a big boat. At that time in the morning the doors were closed and you could only do drive thru. We could NOT clear the overhead to go thru the drive thru. Don't waste your time or money at this place. 💯 % skip this McDonald's. There were two dump truck drivers banging on the locked doors with us and were told to go through the drive-thru also. Big trucks CANNOT clear the overhead going thru the drive-thru. Wake up people.

TERRIBLE service!!!!!! Do not waste your time here. I spent an extended amount of time waiting for 3 "warm cookies." I waited and waited. Why did I receive OLD, STIFF cookies after waiting so long? Not a single one was warm or fresh. The lady at the second window was also rude. I thanked her when I received the bag, before even realizing it wasn't as ordered, and she said nothing at all during my entire interaction with her. Not even a hello.....McDonald's should've paid me for my customer service skills at the window because mine far exceeded what I received as a paying customer.