Chipotle Mexican Grill

Unsure what's wrong with these teenagers, they all look like they hate their jobs (except the cashier) thanks for the free burrito (had to call corporate and send them videos of my burrito from top to bottom and receipt to show you put literally A PINCH of meat in there) you charged me $10.20 for a barbicoa burrito full of rice and lettuce, I was in such a good mood and I don't like making workers feel uncomfortable staring them down. I didn't watch her make my burrito but my bf did (unsure why he didn't say anything) I just can't come back to this location, being ripped off like this. You guys are raising the prices and giving less meat, is the company making you do this ??? Sigh..... As a result of this little girl barely putting both guac ($2.50) and MEAT on my burrito I now get a free entre, hoping to choose a BETTER location next time !! P.S quit your job if you hate it ? Went 7/3/2022 @ approx 8pm Management needs to probably fire every one on night shift, chipotle seems like the easiest job in the world, lazy kids.

Just went to the pleasant valley located. 7 people were infront of me an it took a half hour to get my order in. The girl workers looked straight at the door and wouldn’t acknowledge you. If you asked for something extra you would get an eye roll. They complained to each other and made comments the whole time. I have never seen workers move so slow, and it seemed like they were doing it on purpose. All the people at the line waiting for their food seemed uncomfortable by them. My chips are stale and my bowl wasnt properly closed so it went everywhere. Will not be going this location again.

3/23/2022 walk in they say online orders only. I ask why they say we don’t have enough staff. There’s 6 people working. How is that not enough people working?! This place is horrible. They all just talk about how it’s not there job etc and how someone else can do it. Meanwhile they stand there doing nothing. Had you just done it instead of complaining the task would be done. Under motivated workers. Horrible leaders and bosses at this location. They always take super long because they just try to pass the job off to someone else. Terrible place to get chipotle from. The entire staff and management team should be removed of its employment and changed. Ordered online got double chicken extra rice extra corn. The bowl was 1/4 filled. Lmao place is absolutely horrible.

This was the best location for years and was hardly busy. Every time I go to this location it’s a problem lately. Today, online orders only bjt 10 ppl in line looking like they were waiting to order? The last time I tried to order there, it was cash only and I didn’t have cash. Make up your mind with how you want people to pay. There’s always a bunch of workers standing around while two people are on line making the orders. The employees are also extremely rude. The lady was mad she was asked to add more chicken to my DOUBLE chicken bowl. To her that meant 2 extra pieces. Just a disappointment every time. I will drive further fo a different location now.

This place is a joke in running a business aspect. Inconsistent store hours. They were closed during the afternoon on any given day. Like, today I went in to order a bowl with chip and they don't serve tortilla chips in store. But if you order online you'll get it?? Another day I try to order quesadillas online It was not open. So, I go there to order and they told me I need to order online. I said to them is not open? They told me it is just open now. What a joke this place is. Unfortunately, this location is the closest to my house. I have to deal with the new era of foodservice.

So i went there on 4/11/2022 at 8.50 PM. The girl was rude and half a scoop of rice and beans, i get it she probably was tired.when i went to cash out the cashier told me my card wasn't approved Wich i found strange because it sead approved so he had me insert it again when i got home I looked at the the receipt it was the wrong order then I looked at my bank account he charged me for an extra order this will be the last time i go to chipotle. If i am going to get changed 43 dollars i will go to the winking lizard or Cozumel

I love this location. The food is amazing and fresher than any other location around. The staff is always incredibly friendly and kind. I am writing this review in hopes it can help you improve your customer experience….I have been to this location twice in the past two weeks and the food line is absolutely trashed. There is food and salsa and sour cream and cheese scattered EVERYWHERE. It’s disgusting. Tonight I watched the manager have conversations with multiple people on the front line and he didn’t think to clean the line so that the bottom of everyone’s bowls and burritos aren’t covered in other customer’s food. Please PLEASE fix this!!!!!!