Sluurpy Quality Index
PROPRIETARY
Popularity
100/100
Quality
57/100
Data Completeness
61/100
Verified Dish
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Contact Information
📞
Phone:
+1 805-382-9975
🌐 Website:
https://restaurants.elpolloloco.com/ca/oxnard/3750-w-5th-st?utm_source=extnet&utm_medium=yext
📍
Address:
3750 W 5th St, Oxnard
📷 Photos (2)
Photo 1 / 2
100%
Google Reviews
681
Google reviews
The chicken is anorexic the thighs are not thighs at all it's the back of the anorexic chicken there dry and hard like a teenager next to a hot teacher , way too expensive for the horrible chicken we couldn't choke down they even charge you for plastic forks and napkins, I will never eat at another el pollo caca ever again
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Google
Food is great but if your order is wrong...good luck with that..3 times they failed to correct their mistake or call back with a answer. Last time, they forgot to put the mash potatoes. 2 nd time they placed the chicken in a different container because they ran out of their original ones, by the time the chicken reached its destination ( 10 minutes) the top part of the plastic was shrink wrapped on the chicken. Also, they either don't return your call or don't answer their business phone on numerous occasions.
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Google
If you make an order CHECK IT before leaving. I made a two meal order online also ordering churros. The churros had NO SUGAR AND NO CINNAMON. The leg and thigh meal has the smallest over cooked chicken you would ever find. Not happy at all with this location. There is a certain level of food quality expected from El Pollo Loco. It was not there for my order. Just because someone makes an online order doesn't mean you treat the order with a lower quality. I'm expecting an apology and new churros WITH CINNAMON AND SUGAR!
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Google
I love El Pollo Loco. They are inexpensive and make good chicken. I usually order their 3 piece meal with rice and beans as my sides. I also love their avocado sauce it is one of the best. Staff have been friendly and accommodating when I ask for extra sauce.
They use to sell cheesecake chimichangas that were the best! Too bad they do not sell them anymore.
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Google
I just paid $35 for a dried chicken without any salsa from an online order. Won’t be ordering again from this place. Horrible.
Google
This location has the worst employees. Today 5-15-2022 around 2pm the guy at the drive up window was to busy not doing his job he got my order wrong twice. When I pulled up to the window he asked for the money of $10.76. I asked him to repeat the order and he again had got it wrong. I just left. As I pulled away I heard him laughing. Well buddy I hope you laugh yourself out of a job. DON'T GO TO THIS LOCATION.
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Google
Closed when the hours on the front door clearly say they should be open. Called wand was told they would be open in 5 min. Instead an employee came and zip tied all the doors shut in fron or us without even greeting or addressing us. I would say it’s terrible service but we didn’t even get the chance to get served. 0/10 would not recommend
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Google
This locación needs to value more their customers time. They advertirse ítems in a movible sign that they don't have. They said that the two Loco taquito Salad is discontinued at the window. After we wait for about half hour on the drive thru line. Same happened on seasonal ítem "Pozole" they never had it but the movible sign was always post. And the ladies on the window are always kind of rude, like they don't care. 😔 Please management, it could very nice of you if you remove your sign if you don't have those items or mark them as discontinued.
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