Arby's

How do you ask us 3 times what sauce we want 2 times over the speaker and 1 at the window and you still CANNOT get it right and you guys wanna get paid more but can’t get the sauce right after being told 3 times! At least get that right and you’ll be making more than 6 an hr I just wanted my Buffalo sauce

Food is phenomenal every time, except I can’t ever order everything I need to because everyone who talks through the drive thru speaker is quite frankly rude, they rush you and sigh when you say you need more then one or two things, I also manage in fast food and am not okay hearing that they pretty much do not want the business you’re trying to give them. My family and I have always ate at this establishment but none of us will be until they get some new management. I also was ordering big orders for everyone when I go into work and now I have to find somewhere new to do that kind of thing cause the management and employees at Arby’s do not want said service. Sad but glad there are Arby’s in other towns cause the one in Owosso’s terrible with customer service. Everyone I had discussed this with agrees and says if they’re continued to be treated like that then they will no longer be eating there either. Not that this feedback will ever matter.

This location use to be good. I've given up on it now. Went their a few nights ago and ordered about $16 worth of food. Was asked to pull forward the fries were cooking. Waited around 20 mins while I literally counted 8 cars served. All my food was semi cold including both types of fries we ordered. We were annoyed and called and were happy the manager told his they would replace the entire order. Picked it up tonight along with another $20 worth of food we ordered. Were asked to pull forward. We specifically told the person at the window no problem as long as you can guarantee or food was warm. He said no problem ill make sure. The whole order was cold with the fries no exaggeration room temp and soggy. They had to hsve sat for at least an hour and we checked them before even pulling off. Threw most of the food away and didn't even bother complaining we have 100% given up on this location.