Dunkin'

I gave 5 stars for the service only because the manager working today(Saturday) he is so friendly and radiates positive vibes . Otherwise it would honestly be a 2/3 for the past week . The workers seem untrained, clustered and frustrated. I come to this location and another location daily and this one compared to the one on 142 pacific just don’t line up 142nd they have usually 3 people working and all of them are friendly regardless of how busy it is. For how busy this location is there just isn’t a lot of workers. I’m not sure if it’s because a lot of people that want to come to work and just don’t work or the lack of training. (I worked in the service industry for 12 years ) before I became a nurse. Side note one girl was eating bacon out of the food container while the lobby was full and the other two girls are making coffee and sliding on a slippery floor. I watch this same girl make her own coffee burn toast and just cover it with guacamole. I wanted to say something but I thought just maybe people would care if the order was made for them would they eat it. I’m a nurse near here and so Dunkin has recently become my jam. I hope that some of the staff can take note of how the manager interacts with the customers and they can learn to be more personable. I think everyone should be allowed some grace so besides this minor complaint some of the girls on Wednesday and Thursday morning are sweet.

Always good service. Best place to find cheap pop

This is a really good Dunkin. I think every other Dunkin I’ve been to in town are really trashy and bad quality. The employees here went the extra mile and made my son’s donut extra special. Huge thank you to the guy working the counter on the morning of May 14th, 2022!

BEST Dunkin in Omaha! We spent a week here and ended up going out of our way to this location. They made our drinks perfectly each time and we’re so sweet. They even fixed the nasty drinks we were given from across town.

We do donut Fridays at my house every week. This isn't the store closest to me, but it is the only one I will go to. All because of the staff running the store at 6 am. They're just incredible !! I'm always greeted with a kindness that is so rare these days. If I don't show up for any reason, they notice, worry about me and ALWAYS ask about my welfare when I return. They truly make me feel special.