Chipotle Mexican Grill

Disappointed twice in a row for this Chipotle location. I love Chipotle so much that I own stock in it. On my first visit a few weeks ago, my crunchy tacos were so soggy because they didn’t bother to drain the juice from the meat sitting in the metal containers. You know how they grab it with the tongs and then USUALLY shake it over the metal container to drain the excess liquid. There’s a reason people order crunch tacos, they want the crunch! I was so disgusted by it I didn’t eat at Chipotle for a few weeks. I finally decided to go to chipotle again, reluctantly, and I wish I hadn’t. This time, they were not busy at all, so the attention to detail or lack thereof was inexcusable. I ordered two sets of three tacos for my friend and I. The first set lacked meat in some tacos and my friend made a comment about where’s the rest. The employee (possibly lead or manager given she was trying to help everyone that was having issues at one point) didn’t say anything. The second set being made not only did not have enough meat to cover the bottom layer of the taco, it also lacked any of the topics. We made mentioned at the register but again nothing. I don’t think a customer has to make demands or be irate to receive a produce they pay for. As a loyal customer and shareholder, I expect Chipotle to live up to their brand, quality and provide customers with satisfaction. During times like this where everything costs extra, at the very least, we should be receiving what we pay for. Three full tacos, not something mediocre that wasn’t even filling. Needless to say, I won’t be going to Chipotle in a while as it left a poor taste in my mouth. The best part, as we’re eating our tacos disgruntled in the seating area, a women decides to talk about feces loudly. Icing on the cake for a private seating area.

When I arrived to the store. An associate came and said they didn’t get my order. I showed them my confirmation email. Also, my credit card was charged, so Their issue not mine… She then looked really confused and then they said I needed to order again. Okay that’s fine but again, that’s their issue not mine. She didn’t seem sympathetic at all and just shoved me to the back of the line. Then I get in line to order and I got my food to the salsa line. I then find out the guacamole isn’t made yet…If my online order did go through, how would I get my guacamole? I asked, “why isn’t there guacamole ? And the girl said “ we haven’t prepped it yet. It will be like 10 minutes.” My question is, Why are you open if you haven’t done your prep work? There were about 4-5 employees not really doing a whole lot and it wasn’t busy at all. So it wasn’t like they didn’t have the staff. What the employee should have done was this. Say “I’m sorry sir, it looks like your order didn’t go through. Let me make that for you right away” But it was obvious she didn’t care at all. I get it… businesses are having to hire a lot of younger inexperienced people due to labor shortages. And I can understand that. But make sure you hire the right people or don’t hire at all. Im really disappointed with this location and I’ll likely not come here again. Another time I came to this location at 10:35am ( they open at 10:30) and they were still closed. Get it together people!

So I never do this but I feel like leaving the negative reviews all I can do. I tried to call the restaurant and they said that they will not handle it because it was an Uber Eats order. I ordered a chicken burrito bowl and I really disappointed to only have gotten chicken in a bowl. It's unacceptable they should have better customer service. Your corporate is lame for not answering the phone.

I craved chips and queso, I never usually go to chipotle, but I decided to give it another go. As soon as I walked in, I saw a bunch of chip bags lined up on their walls, and on top of vents. I wondered if they were just for display, or if there were actual cooked chips in there.. well I ordered my chips and queso and really didn't think much of it, until I ate my first chip. They were so stale! I was disappointed because I paid a total of $15 for adding extra sides to eat these chips with. Bummer. The chips were my main course and they were not tasty. Very hard, stale and did not taste fresh. I am really hoping that they are not selling chips that have sat on a shelf for 2+ days, cause it sure tasted like it.