Pizza Hut

I refused to spend my money here for months due to the poor service and their inability to get an order correct. I broke down and ordered from them a couple of weeks ago and again tonight. I was very impressed with the service I received, the staff was friendly and helpful. The pizza was good and exactly what we ordered, thank you for turning it around!

Just wow. No lid. Cold. Out of personal pan pizzas (that's like being out of pepperoni). Alleged "curbside pickup" = 4 employees outside on arrival, 3 immediately went inside. Had to go in and ask for my order when they had a vehicle description and SHOULD have been expecting me. WILL NOT MAKE THE MISTAKE OF ORDERING FROM HERE AGAIN.

Pizza was ok. It’s almost impossible to get a pizza in under 2 hours. I thought maybe mid day would be better. I got at text at 2:37 and the driver showed up at 3:13. The location is 9 minutes away. The box was squished, and the cheese was stuck to the lid. The driver said “thanks for the tip” as they were turning around. I said I wanted no contact but that didn’t happen either. I’m not sure if the driver knew I did tip on my card.

I ordered a Detroit style pizza. They one with the sauce on the top. I went and picked up the pizza and brought it home. When I opened it up there was no sauce on top or anywhere. I called the restaurant and they told me to bring it back up there and they would but sauce on it. So I guess if you want me to recommend pizza hut then get my order right and then not tell me to comeback to the store to put sauce on it.

Get more staff about to help customers. I am not from Oakland, so I called to make sure where they were located. I asked about placing an order and was told she was the only one there and preferred I ordered online. I ordered 2 Big Boxes online. When I arrived I called to let them know I was there. The phone switched over to the answering service. The answering service said they would let the store know I was there. I waited approximately 10 minutes when I noticed customers going in the store. I then went in the store and notice 3 people working in the store. The lady at the counter apologized and said she was trying to train people and run the store. It would be nice if more than 1 experienced person was in the store, especially at lunch time on a Saturday.

The orders should be checked before it is sealed. I paid 49.90 for my order and the pizza was incorrect cheese only and my breadsticks were plain no seasoning on them. I ordered a large pizza with sausage, bacon bits, beef n pepperoni. Had to drive back to get my order and it took longer for me to get it since the store was busy. Smh

The website states they deliver. I placed my $73 order then received a call from that location stating they are not delivering at this time. I told him I needed to cancel the order and before I could tell him that I did not have transportation, he said "K" and hung up. And the $73 charge was not cancelled. So now I have to call them and have them refund me the money because the employee was too ignorant to listen.