Taco Bell

Worst managed fast food restaurant I've ever been to. First of all, the staff no longer serves @ the drive through and they No longer serve Taco Bell items! When you get to the intercom they say "sorry we ain't serving Taco Bell and you need to come inside to order" ??? What an badly run business. They need to fire the managers and most of the staff or you know what? Just close the whole thing down, it's a complete waste of space and time.

Had a horrible experience at the drive thru. Waited 25 min just to place my order for Taco Bell, only to find out @ the intercom a small note stating they are only serving KFC. I asked the person taking orders (in a polite manner) why they didn't put that notice where people could see it before waiting so long in line only to discover you weren't serving what we were waiting in line for. The worker got VERY offensive with me, stating they where short of staff and that we people needed to be patient! I simply replied that If you put that notice where people could see it before waiting forever you'd make it easier on yourselves and us. Well, she started raising her voice and was very rude. I told her that her attitude was unacceptable and I'd have to report her. She just yelled "go ahead". I am sure not every employee there is so inept or rude, but one bad apple can really spoil the bunch. This happened the day before Thanksgiving btw.

I have lived in Oakland for more than a decade, ever since this Taco Bell opened. Every couple of months I foolishly decide to give them a chance and see if they've ever improved. I will spoil it for you, they absolutely never have. I very rarely get in order done correctly, to the point where what I ordered is what I received. You would think Taco Bell has standards for how much of what sauces we go on what food, I believe they've never considered these standards at this location. Food either comes with no sauce, or so much sauce that it's literally nothing but sauce. They are chronically understaffed, and always slow. Even during non-peak hours. Quite frankly, management seems to intentionally hobble this location, and I can very firmly recommend that nobody ever eat at this location. It boggles my mind how they manage to keep this site in business. 5/2022 update: This location continues to be a sad mark on the brand. I don't know if it's ownership or management, but this location needs it's franchise pulled until it even remotely meets the bare minimum expectations of the public. It remains chronically understaffed, and what staff is there is not correctly trained. Menu items are regularly missing, and the staff is constantly gaming the metrics by having drive-thru patrons wait in places where the systems do not detect them as waiting. This goes well above and beyond the difficulties that businesses have been facing with employment and covid for the last few years. At this point, it's basically a legacy.