Papa Johns Pizza

I am a OTR truck driver stuck in the port of OAKLAND and I made a $70 order with tip. My pizza was not what I ordered. I call and this papa John’s store was ok with me just throwing it away instead of fixing the issue. Very sad way to do business especially for a truck driver 3,000 miles away from home and can’t get around.

I ordered a cold pie with ants surrounding it from here. First issue was the driver didn’t understand instructions and I was on the phone with him for 15 minutes to walk him through the apartment community. Second, after I finally got the pizza, it was cold and COVERED in ants. I called immediately and told the manager and he told me to send a picture of the ants and i sent it, he is trying to tell me that it was me that has ants.... I asked them to come get their pizza and to remake or refund and they didn’t do anything. Fast forward to today, no refund and the guy is asking for a picture again. This place is absolute garbage! With uneducated guys that can’t read and apparently keep their kitchen and cars clean.

I ordered a pizza for delivery. l tracked it using the tracking tool. The order showed delivered but I hadn’t received my order. I called the store. No one answered for over 15 minutes. I called corporate. This was a fifteen minute call in which they attempted to call the store, no one answered. Corporate told me I’d receive a refund and someone would call me within 48 hours. No call or refund ever came. The store attempted to make it right, When they called me an hour later, by delivering HALF of the order I was charged for.

Ordered a works pizza that I was really skeptical about, but it turned out not to be that bad. My only gripe is the customer service here. There were 3 dude's standing around talking about whatever as I stood at the counter and they ignored me for at least a minute or so. Very rude in my opinion, especially when I'm the only one in the store. That's why I giving them a 2 star rating rather than a 3.