Round Table Pizza

Update: Jun.12,22 Since this review was originally publish the services had changed a lot. Yes, they made mistakes here and there but have been willing to fix them right the way. ------------ I stop going to the Round table location on Grand Ave because it was very often they will mess up my order. I came to this location and they did better. Still struggling with getting a pizza with light cheese. Out of 3 times they get one right. Tonight my son, who loves Round Table pepperoni pizza asked me to get some, so I order a half pepperoni with light cheese and half chicken and garlic gourmet. I trusted they will do it right well disappointed they put lots of cheese on the pepperoni side. I even specified very little cheese since my son can't really eat cheese. So they put probably the normal amount. We love the pizza for sure but how come we can't get a pizza with light cheese? You can see the pictures we removed all the cheese so he could eat it.

This was the worst pizza ever . I ask for double extra cheese and paid for it on small pizza. When the young male clerk handed me the pizza , I shared that pizza did not have double extra cheese, in fact it was made incorrect . He claim that he had given them my request for the double extra cheese. He offer no customer service , in fact when i call to complain I was first told no manger was available , then i was transfer to to store and was received my the young clerk who had taken the order. He refuse to give his name . I spoke to him on 3/30 @ 5:37pm ( he non- African American young man) .When I shared my distaste about how I was treated he stated I seem happy. I was shock since I clearly stated that I was not happy but he made no effort to try to correct the situation. He further told me that when I brought matter to his attention-the lack of customer service , he made not effort to extend customer service by offering to remake , he stated " IT WAS NOT HIS JOB" to correct the situation. SOMEHOW THIS YOUNG MAN HAS NOT BEEN TRAINED IN THE DELIVERY OF Customer SERVICE . I SPEND ON A AVERAGE $ 100+ A MONTH WITH THIS ROUND TABLE. YES , I EXPECTED more customer service and a better pizza. Be ware !!!!!!!!!

What happened to this place? For years, I've ordered here at least once a month – something has seriously changed. A few months back I noticed a significant decline in the quality/care of food and service. Ordered items have been missed, and recently a really weird smell with the food, like something was old or just "not right". I won't come back here.. I asked the manager for a refund for the smelly food and he told me to leave LOL. The manager with the long, greasy hair. What a joke...save your time & money and go somewhere else.

My family has stopped a few times for lunch when we're in the area. Customer service is excellent. Food is always hot and on time. Establishment is clean and of coarse Roundtable is America's Favorite Pizza. Definitely stop by when in the area. We've even gotten curbside orders when in a rush and the staff is great. You'll be happy you did.