Dunkin'

Been coming to this store for more than 11 years. Since I moved to Michigan. They had good baristas, bad baristas over year but I can honestly say the place became at its lowest point ever. I will permanently boycott the store. The majority of baristas now do terrible job. I order online and I come to find more order not there, when I get my coffee. It is always spelled over the cup. Baristas with except to 1 young lady are rude. 8 out of last 10 orders I come to store to find out they don’t have what I ordered (if u don’t have it why I can order it online). They would try to force me to take replacement and sometimes ask me to pay the difference. Seriously. Last incident was yesterday I came for coffee and donut (they were out of donuts). They give me the coffee and told me all we got is mini donuts will I don’t eat them. They didn’t gave me anything in place of it as if that is okay. Worst DD ever. I am better off driving to Tim Hortons which is a block more over getting ripped off. I will report these actions to DD corporate . It is not even 10 times this happen this year. One time I ordered tea in counter after I paid they told me we don’t have this flavor and gave me regular cold tea. For Real !!!

It appears every time I patronize this particular Dunkin Donuts there’s an issue . Took my granddaughter there to purchase some donuts . Their selection was very poor . She purchased one donut for $1.25. Gave the cashier $20.00 . That’s the smallest bill we had . Cashier then tried to short change her/ us . Probably in hopes that we wouldn’t count the change of $18.00 & the remainder in all penny’s & nickels . The last time I was up there , they wouldn’t honor their promotion for a drink that was advertised . Very argumentative . How do these people stay in business with such poor customer service ?

if i could give it 0 stars a i would. the owner is possibly the worst owner of any establishment i’ve ever seen. owner is nothing but disrespectful, he refused service to my friend because he refused to say thank you for simply letting him out of his parking space. if i have to go out of my way to get donuts and coffee i will. STAY AWAY FROM THIS DUNKIN’ DONUTs.

Got my order wrong on 3 different occasions. One was completely the wrong order, I got a bacon egg and cheese on a tortilla when I ordered bacon egg No cheese on a bagel. They keep putting cheese when I ask for no cheese. I think it's about them not fully reading the mobile orders and it being busy. Maybe an area where they can improve.