Tim Hortons

Ordered a sausage egg and cheese with bacon on an English muffin … was not given any egg on my sandwich I called to complain and they didn’t answer the phone. A previous time I went to here they charged me for a coffee I DIDNT order. I ordered an ice capp and a bagel. When I got to the window I told the women at the window I didn’t order that and she said I already charged you for it …

It's alright service and I don't usually wait too long. But they continually get my order wrong. I would say if I used a ratio, it's close to 1-10 times they actually get it right. And all I'm ordering is wrap with both sausage and bacon. They either don't give me one of the meats and I've wasted my money, or they make a completely different wrap. And one time they tried giving me a wrong order despite me pointing out it was wrong because "they already made it". That's not my problem. Do your job right.

This is the Tim Horton I normally go to, they are usually quick or not a long wait time and my order is always right. I don’t go every day, but the lady in drive thru always remembers I like my receipt. I don’t know what was up with her today, however my order was wrong. I always say what I want… I ordered a #7- sausage, egg and cheese crisoant meal, with a vanilla cream donut ( instead of hash brown) and a med Oreo Capp supreme. Today I did order 2 additional donuts, Boston crème and sprinkle chocolate dip. All they had to do was listen, my sandwich was wrong it had folded egg and bacon on it, she yelled at me over the intercom stating they didn’t have a chocolate sprinkled dip donut and then ended the transaction, so my total popped up and the screen told me to move forward. When I came to the window, I thought I had had mid understood her so I asked again about the chocolate sprinkled donut, she yelled at me again, stating they didn’t have it. At this point I was frustrated and I told her I needed a sprinkled donut, whatever kind she has add it to my order or take one of my other donuts away, I don’t care. She said she would and never did. I never got a straw, never got my sprinkled donut, my sandwich was wrong and never got my receipt. I will never return to this location, EVER!

Just went through the drive-through terrible experience I got five minutes away opened the bag and the sandwich is old and cold. Super busy Tim Hortons so I’m wondering how the food got old and cold. This location and a Starbucks are the closest thing for people stuck waiting in a parking lot at the hospital. Better quality and customer service people come on people, .