The Loft Restaurant And Pub

First time eating inside since March. It felt very safe. This is the only place I know where my fingers don't get all gooey from the baby back ribs because the meat quite literally falls off the bone. Every forkful bite is worth the price of admission. Special mention goes out to Amy, who was the only wait staff. She worked her butt off and kept on smiling (couldn't see, but could feel it.)

My first visit was two weeks ago with a friend and the food was great. We returned yesterday afternoon and ordered the same exact thing and it was HORRIBLE!! The well done burgers were pink. After being sent back because they weren't cooked the way we ordered, one STILL came back pink in the middle. While we were waiting for our burgers to come back out, we noticed our lobster mac and cheese smelt extremely fishy, almost unpleasant, but we could only find one tiny chunk of lobster meat and no claw like there usually is. My first time trying the lobster mac and cheese was two weeks ago and it was amazing. Last night I didn't even taste it (my friend did), we noticed it looked NOTHING like the last time we had it so we mentioned it to our server. He says they weigh out the lobster and the chuncks are really tiny. We assured him that we've ordered the lobster mac before and the lobster pieces were never so tiny that you couldn't see them. The manager then comes out with ZERO customer service skills. Which surprised me because my first time there, he made it a point to visit a customer that was sitting upstairs for the first time and stood there talking to the couple for 15 minutes. He came over to us and said "I don't know what to tell you, they weigh out the lobster and I can see the lobster in there". As a former manager in food service I was APPALLED by his response and his poor "you're lying" attitude. The manager and cook need to brush up on their Serv safe and the manager needs training in customer service. Second and last time eating there.

On my first visit here I had the Reuben (13.99). "Traditional Rueben with corned beef, sauerkraut, Mad Russian dressing and melted Swiss on grilled marble rye". The French Fries were exceptionally good. Barely crisped up and fluffy on the inside. The Reuben had thinly sliced corned beef, but it was from the brisket and it was tasty. The bread was toasted enough to melt the cheese but not enough to warm up the corned beef. The sauerkraut was tasty, but there was hardly any present. With triple the sauerkraut and adding dressing this could have been an excellent Reuben. It was still a decent Reuben especially after getting extra dressing.