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Google Reviews (8)
Expresso machine is never working. Have to wait in line until I order-then am stuck in the line empty handed. They need to not sell expresso if the machine never works! I’m never going to this Dunkin again. 3 strikes.
Google
Gave me the wrong coffee, cold food, and terrible service (15 min of waiting just to be spoken to about my messed up order). Save yourself the headache and order from the one on Brookdale Rd instead!
Google
Good coffee
But owner needs to hire more employees
Today l waited 14 minutes on drive- thru to get my coffee
Very frustrated
Owner if you don’t want to loose customers pay attention on people reviews.
I will start making my coffee at home
Google
Never just walk in or do a mobile order in the morning if you are in a rush! I ordered 20 minutes ahead and they still had not started my drinks! I then had to wait another 10 minutes for them to get it done. Horrible customer service!
Google
Received many a stale donut from this location. I wish they would just say the donut is no good instead of letting us pay for hard donuts that are super dry. Recommend you ask if they are fresh or not so you don't end up with a hard, dry donut. Otherwise, I would say they are fast and friendly.
Google
Going to many dunkins nearby and this one stands out. Always fast and excellent service. I feel welcomed and always makes my order correct. Ricky is the best crew member at this location. If you want a refreshing tasty beverage come here. Ricky works hard and is very dedicated. A promotion or raise is needed for him.
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Google
Disorganized chaos. There were about 8-10 cars in the drive thru, so I thought going inside would be quicker. Wrong. The guy taking my simple order (1 drink, 1 sandwich) must have been new because he had the hardest time finding the right buttons to press on the register. I got my drink pretty quickly and proceeded to wait in the extremely warm area to get my food. I'm waiting...and waiting...and waiting. No one is acknowledging me, stating my order would be right up, etc.
More waiting as I am watching all cars that were in the drive thru getting their orders. The lady making the food is only making one order at a time. It's a pretty big tray...she can fit more food on there to heat up, to get orders going faster.
Still waiting...I finally got my food. It took 10 frickin minutes! I didn't notice until I was driving away that it wasn't even my order!!! It had a ticket and receipt on it with a name and showing that a gift card was used. Nope, not my order. I didn't bother going back to wait another 10 minutes for (maybe) my correct order.
There was only one other person waiting inside for their food. She got there after me and I heard her say she had a mobile order. It looks like they didn't even make her drink(s) yet. Maybe I actually got her food?
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Google
Super fast drive-through today & hot coffee...couldn't ask for more!
Google
📊 Compare with Other Restaurants
| Restaurant | Score | Tripadvisor | Reviews | |
|---|---|---|---|---|
| Meson Sabika | 82% | 4.6/5 | 4.5/5 | 12,181 |
| Portillo's Naperville | 89% | 4.4/5 | 4.5/5 | 1,344 |
| Lou Malnati's Pizzeria | 86% | 4.5/5 | 4.5/5 | 1,838 |
| Hugo's Frog Bar & Fish House - Naperville | 88% | 4.5/5 | 4.5/5 | 7,203 |
| Egg Harbor Cafe | 90% | 4.5/5 | 4.5/5 | 560 |
| La Sorella di Francesca | 94% | 4.4/5 | 4.5/5 | 1,272 |
