Subway

Last night I ordered sandwiches for my family. I've always called my order in on my way home from work. The clerk taking my order was put out on the phone and when I reached the Mt. Washington location was rudely informed that he did me 'a favor' by taking my order on the phone because they no longer do that, I must order through the app. I'm sorry, but since when am I doing a restaurant a favor by giving them my business. They should be worried about earning my hard earned dollars and loyalty. This is what is wrong with our economy. They feel entitled to my business and don't feel the need to please the customer, so they will return. Mt. Washington Subway will no longer get my business.

I have been to this location several times. The drive through ordering display has never worked. I thought no big deal I'll order online. When I ordered online it was 15 minutes late, had mayo on the outside of the sandwich and a huge thumb pressed into a portion of the bread. It also didn't look anything like the fresh melt pictures did (no toasting lines or anything). My children when they were 2 could make better sandwiches. Try putting some pride into your work.

I've ordered from this Subway many times and for some reason, just recently they have changed the way they make and bake the cookies ... I'm not sure why all of a sudden they are bigger and flakier.. I miss the flat and properly baked cookies they had .. this is just horrible and doesn't even taste the same.

I will never go back. Ordered 3 sandwiches. All were wrong. They were closed by the time I found out. Called the next morning to speak to a manager. He wanted me to bring the sandwiches back with the receipt. My sandwiches all had bacon on them. None of it was COOKED. I explained that the sandwiches were inedible and I threw them away. He said he was sorry but there was nothing he could do without the sandwiches. I don't even think he was the manager. I'm just going to have to go to the one in Fern Creek because I'm not going back there! I wish i could give it no stars!

I think the pandemic has thrown C.S out of the window. It has become the new norm to shrug off things that used to be "not acceptable" Now we figure the line may be 3x long, the worker is probably overworked so you most likely will not get a greeting, or a Thank You, everyone has out of ran out of random things. Oh yeah but there is that "add tip" option that I have to scroll past and feel bad. This subway was out of things, not a greeting, or a Thank you and I received attitude the entire time.