Subway

Ordered on app. Got there a little before time due. Went to drive thru and waited almost 10 minutes to just speak to someone. No one in dining room, no cars in line. Worker said I was early but to drive around to door and he would bring it out. Twenty minutes later I was still waiting. Went in, my heated sandwiches were sitting on rack. Finally got them and realized the "meal" parts of order weren't in bag. No drinks, no cookies, no chips. Then, of course the parts I ordered, they were out of. Very unhappy customer who had frozen seafood, ice cream and various meats in carto take home. Warmed groceries from wait, cold sandwiches, lousy service

I was excited when Subway added a drive thru at our local store. However that all changed today. I had placed a mobile order that was to be ready at 1235. I arrived a few minutes early as the last time I had done a mobile order my sub that was toasted was barely over room temp. Anyways, as I get there I noticed a worker was outside helping a customer with the automated menu board designed to make things easier. Apparently she was having troubles working it so the employee came out to help. It took 10 minutes to process her order just for the next car to get pulled up. The next car pulled up and I am guessing they were ordering for an army as it took them 15 minutes to get their order placed. In the middle of them placing their order another worker came out and brought me my mobile order but the problem with that is the way the drive thru is designed. There was no place to go as it is designed for 1 lane. So I just had to sit there until the people in front of me got done ordering. Luckily there was enough room to go around but in total time it took me 30 minutes to get in and out for 2 cars so I once again get to enjoy a barely above toasted sub. I'm sure in the future when people get to work the automated menu things may process faster but the way it is designed seems like it is going to become a nightmare due to how many buttons you need to hit per sub. I'd highly avoid the drive thru of there is more than 1 car in it.

Love the new setup they have with the drive-thru and push button options makes it so much simpler for people who are antisocial like myself lol. The only drawback is there's no way to REALLY personalize your sandwich (wanting like 4x meat or something like that) without going in still but overall a-okay 😉.

Placed an order online to be picked up at 6. I received an email at 545 saying it was ready to be picked up so logically, we went to get it but it hadn't even been started on yet. *It actually ended up being about 30 minutes after my requested time.* Now I understand that they had a sudden dinner rush & I'm in no way upset that my order was not ready by my requested time however, I feel as though I should have been notified that my order would be slightly delayed instead of it being ready for pick up early, or at the very least on time. They also did not provide the extra toppings or special requests we included & 3 people ordered nearly identical sandwiches but none where marked to show the differences. I get that employees can feel pressured to get everything out during rushes but I believe management should have provided the appropriate training to anticipate those times of the day & to triple check visual orders since customers are trusting them read for their personal preferences, opposed to being able to verbalize requests with eye contact. Disappointed this evening but there's always room to improve!