Dunkin'

06/04/2022 I had an iced vanilla latte without sugar, a tomato pesto grilled cheese, and hash browns. The drink was custom made, and because of a mistake at the register, they didn't charge for the hash browns. The hash browns took a while, though. Otherwise, I would have only needed one photo. My mom had a hot vanilla latte without sugar, a sausage croissant, and hash browns.

8.15.21 @640pm. Terrible customer service. First i went inside to see what they had. Then I talked to a worker about how many chocolate frosted donuts they had (10). I went back to the car and then went to the drive thru. There was nobody in the store nor in the drive thru. I stopped at the window and nobody said anything. I said hello?!? Andrew said "I'll let you know when I'm available". This seemed kind of rude. After ordering, Andrew said we don't have any chocolate donuts. I asked him to check again. He did and said we didn't have any. I parked and went back into the store and saw that they still had the 10 chocolate donuts sitting in the case. Store is not very clean and we're dirty or had sticky stuff on them. The refrigerators are not stocked.

I came in on a Wednesday evening on an outing with my husband. We asked if they had jelly-filled donuts and the young man said no. As my husband was asking about it, I was looking around for a table for us to eat at. All the tables were gross. I figured maybe they had a great customer turn out that morning? My husband turned and asked me did I want anything, but I looked over at the ice cream which did not look to appealing either. So to save face and to be polite. I said we'll since they don't have what we wanted I'm ok. And we left. The staff all seemed young, but they didn't seem to be playing around. It was solely the appearance of things as to why we left. Train them. They'll do great. If management ever sees this: We were visiting the area from 1.5 hrs away. If your store does it's best in the morning. That's fantastic. But you can earn new customers that prefer sweet treats in the evenings by -keeping the dining area cleaned at all times -work on presentation *The ice cream looked hard and dry and the lighter ice creams looked like they were browning. The donuts on display looked like they were tossed around. The the parchment paper was not tidy under them.

Worst customer service ever experienced, no exaggeration. Had 4 different employees walk by me waiting at the counter multiple times - 5 minutes before being addressed. I was the only person inside. Finally someone asked if I had ordered and I said no. He took my order, then proceeded to help with drive through orders. I waited another 4 minutes before he filled my order. Overall a 10 minute experience for no good reason. What was my order you may wonder? A medium black cold brew and a dozen donuts. When I worked at Dunkin we had a target of moving people through in 2 minutes. My order was a 2 minute order. Terrible franchise location.

Yeahhhhhh just don't come here. I came to visit my parents from college, and them not having food for me, I came here for breakfast. The drive through was pretty busy so we went inside. Big mistake. The order was almost completely wrong. We ordered a drink for my mom that we had to wait over half an hour for. It was almost lunch time by the time we got to leave. I've worked in food before and I understand being patient, but they had just completely forgotten about the drink and never gave it to us. They are just too disorganized, don't come here. This is honestly one of the worst places I've ever been.

Not worth the wait. I stayed in the drive thru line for over 10 minutes to place an order for a medium mocha iced coffee and a sweet pepper bacon sandwich. Sorely saddened when I got home to eat my sandwich (which cost $5). This is what “extra bacon” looks like folks! Unacceptable and I will not be back to this location. Thankfully they are opening one closer to my house off Cary Parkway.

This location isn’t that great. The employees are rude that it feels so uncomfortable just being in the drive through. They asked me to my face what donut I wanted and still got it wrong. Only giving two stars because the coffee was good. I was hoping it would be a good location since it’s on my way to work but it’s not worth it.