Another Broken Egg Cafe

First time and last. For Fathers day I wanted to give my husband a nice amazing breakfast. So we ordered food online as I thought it would be easier and faster. We place an order # 10660482977202176 the order was placed at 11:29AM and to be pick up at 11:55pm. We live 4 minutes from the restaurant. At noon we arrived to pick order which was still show not finish. I went inside and the attendant advised me that we will notify by the application. About 12:20 I went back inside and the attendant look at the orders and said we will be notify once the orders are ready. After waiting for over one hour, I went inside to cancelled the order and get my money back. When I got to the counter front was 1:15 and the attendant said our food was being finishing and will be out in 10 minutes. Food was handled to us at 1:27 pm. When I look at the receipt on the bag. The food shown dispatch 1:00 pm. As I say we live 4 minutes from this restaurant and the least was the food should be at least warm. After all this ordeal the food was cold when we got home. By the amount of orders on the store you can see they shoot out with no order and even keep food on the floor next to trash can. We understand the shortage of people, but at one point they have to stop taking orders or advice the customers that the delay will be over an hour and 30 minutes. We wanted to get our money back and feel they are better ways to do business. There were other people in line with me which orders have been prep for over 45 minutes and have come in several times. My family owned a restaurant for over 30 years and we understand busy. But bad service and cold food is not a good business rule is to always give the customer your best product serve it right and apologize when things go wrong. Which we got none. We just want our money back.

The wait is usually long but if you reserve a spot ahead it's fine! They were understaffed but somehow the food and service were still so quick ✨ Our server was so kind to us and I'd be happy to come back again! Make sure to tip well 🥰 The beignets were amazing and I loved my omelette. The french toast was also mouthwatering 😮‍💨😮‍💨😮‍💨

We were really excited to try Another Broken Egg after reviewing their menu. After a 20 minute wait we were seated and ordered within 10 minutes of being there. About half an hour went by and our waitress Kathy had came by and told us she had forgot to put our order in because she got distracted by a notification on her phone, but she "figured we were in good company so it was no problem." It took another 30 minutes, (so a full hour at this point) for our food to arrive. She forgot the side of pancakes on top of this. The food was alright, but the wait was unacceptable. Other than apologize, Kathy didn't attempt to rectify the situation in any way. Comping one of our meals would have been a step in the right direction. Definitely will not be back to this location, but hope to have a more pleasant experience if I ever visit this restaurant again.

"If you do not like what you eat here something is wrong with you" is what my friend said as we arrived at Another Broken Egg Cafe. She was so right as everything was amazing and this includes the service. To start I love that Yelp has the wait-list feature, so we were able to get on their list and check in while our table was getting ready. We did have to wait a few minutes when we arrived, but we were quickly sat and checked on by our waitress, who was so nice! She got our drinks started and checked on us every time she passed by. For drinks we got a pitcher of their peach bellinis, which serve four drinks for $30--not bad! Upon reviewing the menu for a little bit I decided on their Mardi Gras omelette which had similar ingredients to their shrimp and grits. I really feel like that was what I got as I ordered grits as my side. And wow, oh wow, the taste was just unparalleled compared to other scrambles and shrimp and grits that I have had in the past. The eggs were cooked to perfection and stuffed with tons of peppers, onions, shrimp, and sausage. Every bite just melted in my mouth and I just finished my leftovers as I type this! Now, we did wait about an hour for our food; which to us was not bad as there was a lot of people in the restaurant, the food is made from scratch, and their limited in their kitchen staff. The restaurant had a lot of wait staff, but the kitchen was just limited in their numbers. Again this was something explained to us and our waitress even stopped by and told us this; and to compensate she added additional prosecco to our drinks. We were so surprised to offer this as we were not upset at all. This was not the case of the people next to us that caused a crazy/rude scene. Everything stopped in the restaurant as they became extremely upset about the time and the quality of the food. The manager and several staff got involved and the people eventually left. I mention this because the staff handled everything very professionally even after the man complainer got in the mangers face and berated him with words--which is abuse. I felt bad about what occurred as this should happen to no one. Due to what occurred at the great service and food I will be back! It is difficult right now to find great service; so when you find it keep going there!

We came here because I was craving French roast. We were warmly greeted and seated on the patio. The service we recieved was amazing and the food was just what we were craving. Everything tasted perfect and the portion sizes were more than enough to fill is up. Would definitely return if we are in the area.