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Ordered a large vanilla frosty. Workers thought it would be funny to put a medium frosty cup inside of a large frosty cup. I still got charged for a large and paid for a large. Most definitely did not find this funny and will be reaching out to higher management :)
Google
A couple weeks ago, we sat in the drive thru for 22 minutes, an hour before they closed.. circled the building 2x with 2 other vehicles before we left.
Every time you order a grilled chicken sandwich it comes with different toppings....
They gave us a burger WITH NO BUNS......
Last night they gave me 2 Jr. Bacon cheeseburgers with nothing more than meat cheese and bacon, stale room temperature nuggets, & the wrong frosty.....
They NEVER ANSWER THEIR PHONE... EVER.. good luck getting ahold of anybody over there.. it will litterally ring till it disconnects.
This Wendy's IS BOGUS
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Google
I get it. Working in fast food sucks. I did it for many years. You have to pretend when customers do come that you don't hate them. All service industries took a huge step backwards with Covid. Most have rebounded. This Wendy's has officially given up. They don't want your money or their jobs.
Google
My wife just went through our Wendy's they told her in the drive through to give them 20 min for shift change, I've never heard of this at a restaurant, she goes back only because our son isn't feeling well and that's all he wanted otherwise she would of left. She goes back and now they they tell her they are closed even though there's lobby full of workers and they just " did a shift change" this is poor customer experience!
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Google
This is literally the fastest Wendy's drive-through I've ever been to. Out of maybe ten trips, I think my order has been incorrect once, which should probably also make it the most accurate Wendy's drive-through I've ever been to. I would definitely rate this business five stars if it weren't a Wendy's.
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Google
You can absolutely never expect anything 100% done from this Wendy’s. Either they forget something and give you a half complete order, or get food done well and forget any and every utensil you could need. The food is either fresh or cold and gross. Worked in fast food for 2 years and know that the job is not that difficult and really only requires some common sense, worst one around by far.
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Google
Honestly this is the worst fast food place I have ever been too. When you go later in the evening (dinner time) you pull up to the window no one talks. You literally wait 5 min and then you finally have to say “Hello?” And then someone will come on and then they will take your order. After waiting forever for your food order it always comes out cold and never the size you order. The people have bad attitudes and you feel like you are a bother to them. Tonight I tried to go there for dinner around 5:30/6 (had the same experience where no one greeted me and I had to say hello, and then a woman came on and said sorry we can not take your order tonight. I will travel to another town if I do ever want Wendy’s again. Terrible. Small town a couple fast food restaurants and this one is terrible. (For anyone in the area drive to Morris Wendy’s they are a little better)
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Google
Yikes! Paid $20.00 for 2 medium meals. The fries were cold and chewy, the burgers were cold and smelled like plastic, the drinks were filled 3/4, and they forgot the ketchup I asked for. This is not an understaffing issue, this is a quality issue. For $20.00 I expected warm food at least.
Google
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