Golden Chick

If I could give 0 I would. The fries tasted weird the sandwich was poorly put together and there was a bug in my coleslaw. Would not recommend eating at this location. Will be putting a tip in to the local health department. When alerted about the bug the worker said nothing just attempted to give me New coleslaw. Why would I want something with bugs in it? I asked for fries instead they tasted as if they were fried in weeks old grease. A waste of time and money.

I guess the female manager gets upset because I want fresh food. The service today was terrible. I saw a least five people who had to bring their food back because of the wrong order. I waited for my food but didn't eat my food because of her attitude. I would like to tell her not to worry I will never step into that place again. Customers' service doesn't exist in that Restaurant. She planning to give me old chicken that has past the time. They didn't have thighs or breasts and no one apologized for that inconvenience. I had to give it one star because you can't give any star. The place has turned back to the Chicken Express from the old location. Hint Hint! Quality Food and Quality Service bring about Higher Bottom Line and fewer complaints. I understand the depletion of the workforce but that shouldn't interfere with quality attitude toward customers. This was chicken express in Midlothian Tx. not Golden Chicken.

first off, they y even hear what i was saying and they though i wanted a salad which i wanted the new big and golden chicken sandwich. and then they put pickles and the zing sauce which i specifically said not to and them i tried to get a new bun so they took the chicken sandwich and put it back under the heater for another person in line to eat. 🤮

On 04/03/2022 I ordered two meals online around 1pm from Golden Chik. When the order was delivered it was missing the chicken. I called the location and thr person who answered, Alayna advised me that I could "come get it," but she refused a refund or redelivery. Mind you, I am eight months pregnant and the reason I ordered delivery is because my entire body is swollen. Needless to say I went to the location anyway and brought the untouched partial delivery with me as evidence. The manager was not even onsight. Over the phone Alayna had stated when we talked that the mgr would be there in ten minutes. Mind you I live 15 min away and it took me time to get dressed. When I arrived Alayna stated that the mgr was out shopping and was on her way. I waited in the store for almost an hour. Diana Soto the manager strolled in as if she had already been debriefed, I explained the situation and she stated that there's nothing she can do, the store doesnt get money from online orders. She gave me a smirk told me to have a good day and offered the corporate number. I left the partially fulfilled order on the table with the manager since she was not attempting to rectify anything. Her unprofessionalism was rediculous and judging by the locations feedback online it is their standard way of operating.

PLEASE REFUND MY $40 AND CHANGE! I ordered online and was told my order be ready for pickup in 32 minutes. When I got to the restaurant 30 minutes later, I parked in the curbside pickup spot. No one greeted us so I tried going inside to pickup; no big deal, all businesses are short-staffed right now. Two employees watched me try to open multiple locked doors rather than tell me drive-thru only. I get in the long drive-thru line and call to ask if they are able to hand me our food via entrance door. Two unanswered calls later, I sit in the line for 15 minutes. When we finally get to the window, they tell me to go park in the front where I already was. Another 15 minutes and our food never came out. Seriously??!! Trust the bad reviews. I feel awful for the staff, they're clearly too busy for the customer load. Called a dozen times on my way home to request a refund and no one answered. Again. 👎🏽