Sonic Drive-in

Update on my last issue with not getting shake made right and other issues at the time. The employee Emma is really awesome to deal with and very helpful. She offered to make things right and everytime I've came in after that she's always smiling and kind and willing to help anyone that needed it from what I have saw.

I have lost count as to how many times my order has not only been wrong but that the staff never made it right without a huge hassle and behaving unprofessionally. So often when I used the app to order that we quit using it and then today it was not only wrong when I ordered in person, but they were also incredibly rude. The only response I got as to my order being wrong was the girl at the window stating “I just work here”…. So many bad experiences we will just go hungry before we return to this location and spend money,

If I could give a negative number I would. This location is disgusting and the management couldn't care less. Watched a employee drop a cup on the floor and the proceed to pit it back in the cup shoot. I politely brought to the shift managers attention whom promptly grabbed the wrong cup to dispose of and then what I can only assume told the young man about the complaint whom proceeded to take the same cup out of the shoot, drop on the floor again and actually rolled it around and then put it back for what I can only assume was a jab at me. When the young man came out out I brought it to his attention that that action wasn't intimidating or impressive but rather juvenile and irresponsible to which he just grinned at me. I raised my voice at that point and the shift manager ask me to stop and then proceeded to tell me "it's not that big a deal". This store is by far the worst sonic experience I've ever had and ownership need to be paying more attention to the employees they hire and promote.

It's so frustrating when your order is incorrect. I live in Venus and stopped going to that location due to poor service. Since going to this location, I never had any issues until today. I ordered a Garlic Butter Bacon Burger but got a double cheese burger on Texas toast. I live 15 mins from this location and was home already. I tried calling but the phone just rang. Due to my schedule, I was unable to double back and had to eat it. I will not be back to this location in the future. I know businesses are struggling with staffing shortages, food shortages, etc. However that doesn't mean that you give subpar service to your customers.