Einstein Bros Bagels

The GPS said it was a place called Coffee and Bagels but the building was an Einstein Bros Bagels. There was a bit of a line but I expect that of a breakfast spot at 7:30am. What I didn’t expect was how rude a particular staff member was to the customers. The first incident I noticed was a customer was not prepared with her order and was holding up the line as she decided what to get. The staff member made repeated comments that she was slowing things down and inconveniencing the rest of us. I personally didn’t feel inconvenienced, I was the last of three people waiting. When the next individual ordered she started yelling to him about how he needs to approach the register. I think he was confused because there were two registers- behind one was the woman demanding he “step up and order” and behind the other was the woman who was previously taking orders. The woman later was chatting with a regular, mask off, while the rest of the staff busily filled orders. I also noticed there were business cards to call with feedback but the woman didn’t have a name tag (despite other staff wearing name tags). I hate to rate this location poorly based on one staff member but I was really disenchanted by how she spoke to customers. The bagel was good and they had a decent selection. Their menu was pretty innovative including a bagel sandwich with brisket. I would also recommend using their order ahead app to cut down on wait. I will give it some time and try this location again!

I've always enjoyed getting bagels from Einstein's - good selection and a little chewy texture. Also like their menu of bagel sandwiches. I would give them 5 stars except that I'm not a fan of the Caribou coffee - I prefer their original coffee. The staff at this location is always friendly and pleasant.

Super rude staff. Ordered a bagel and two drinks. We asked for extra caramel and the man working responded "heard you the first time". After that, he hands me an untoasted bagel and the girl making the drinks only made one. We told her we asked for two drinks and a toasted bagel and the man responds, "shouldve told me that." and the girl sluggishly made another drink. Terrible service.

They’ve gotten my bagel order wrong three times in a row... they forgot to toast it, forgot the onions, didn’t use the cheese I asked for and put it on the wrong kind of bagel. Three times in a row. Thought I’d try something different today... the bagel-Rito is pre-prepared. Should be an easy slam dunk. They burnt it.