Krystal Restaurant

The food was hot and fresh. The customer service was mediocre as the staff didn't smile, have a welcoming feeling, or excited about their job. The staff wasn't rude or mean but could improve on overall attitude. Overall, the experience was okay, and the food was great!

I was here on vacation visiting family who took me here. It was great thank you

Nice and clean, food was hot and fresh and employees were friendly. This was 2 years ago when I reviewed. Today May 2, 2023 I decided to stop and order food. I haven't been inside here in over 2 years. The location was empty of customers, a young lady came out and took my order. I ordered 8 Krystals and a large fry. After waiting about 10 minutes, the young lady brought me my food. I left, got in my car and got a french fry from the box... they were "warm" I reached inside the bag to get a Krystal burger, I got one and bit into it. It was "COLD". The cheese was refrigerator cold, the meat wasn't even warm. I went back in and a gentleman approached from the back, I told him about the cold food and that I wanted my money back. I told him the cheese was "cold and not melted", he told me the burgers were placed from a hot grill to a warm grill and therefore the cheese would not melt. I AGAIN told him the meat was not even hot, I wanted a refund. OVER and over this man kept telling me he would redo my order, OVER and over again I kept telling him I wanted a refund. He then stated he "hated having to do refunds". Then he asked for my receipt, I produced it and them he looked at it and the time on it..... as if it was a long time ago when I purchased. I told him I had just walked out and that the 2 men at the counter were there when I just left. I told him again, I just want my money back. ( I don't want anyone this mad spitting or mishandling my food ). I even told him I would not do a Google review of which he said he "didn't care about no review". Well,, If you want cold food, slow service an attitude when it is not done correctly... then this is your place. It had been 2 years since I was last here and it has sadly gone downhill... It will be more than 22 years before I ever come back here.... Whatever happened to the customer is always right??? SMH

I always order the 3 egg breakfast. The line is pretty quick. There's a lady there. I'm thinking she's the manager. She knew me by the 2nd time I visited. Super friendly and professional. My favorite place to go for breakfast. Same quality food as any major restaurant. Except you get to kick back and be comfortable in your own spot.