7-eleven

I am hesitant to even give a one-star rating. I have been coming to the store for over 5 years on and off. There is a clerk there by the name of Joseph, who I've interacted with over these several years. Today I stopped in to get some gas. The pump would not take my rewards phone number. I went inside and gave my number through the computer to a very nice and polite and professional clerk who assured me I would receive the discount. After I pump the gas I realized I had a refund coming and the amount was not adjusted. I went back in and the gentleman who I purchased the gas from referred me to Joseph. Immediately Joseph became very defensive. Saying that the clerk was new and he had no idea that because it was a Mobil station the rewards points did not apply. I said I understood that the person could be new but the misinformation led me to make a purchase that I could have made another store one mile away that would have offered me the discount. Granted this was $0.11 a gallon on approximately 12 gallons of gas. Joseph got adamant and said he would not give me a refund and to get out. I said I would refuse to leave until I spoke to a store manager. he said he would call the police and have me forcefully removed. I demanded the store managers contact information. Joseph threw me the card. I have been trying to reach the store manager for the last hour and a half and all I get is a busy signal. I believe this number probably goes back to the store. I feel it is important that as consumers we voice our praise as well as our concern when it comes to the service and quality of product that we receive. This is the business that I am in as a profession. Unfortunately because Joseph lost his temper with me, I will be pursuing in seeking out not only the store manager but the owner of this local 7-Eleven in Casselberry Florida. Store number 36690 on US highway 17-92. I would encourage other consumers who use this store to be cautious before making a purchase. Thank you for hearing me out.

It's a busy Tuesday morning in this store both inside and at the pumps. The only person at the counter is Farrah. Let me say that she is awesome! No matter what food, gas or products people were getting she flowed so quickly from one customer and their request to the next. She was very pleasant and professional with a smile on her face, manners and politeness in her speech and actions of caring for customers. I hope that Mobil/7-11 takes note and appreciates her. Give this girl a raise and a promotion!