Firehouse Subs

I ordered online as a guest today. My order clearly showed two hook and ladder subs with no onion. We did not receive the pickles. There was no cheese and no mustard. Also they were very light on the meat. We love Firehouse Subs but this location has made mistakes almost every time we visit. Also I was not provided with a receipt with the validation code so I couldn’t post my review on the Firehouse Subs Listens site.

DO NOT ORDER ONLINE: Ordered online at 1:10 to pick up at 1:25, arrived at 1:30 and my order was not on the pick up shelf. Stood at the pick up areas for at least 10 minutes before the employee acknowledged me and asked for my name (after making 3 other sandwiches) Just to hand me my order which was sitting behind the counter. Of course it was cold lol

Do NOT! I ordered pick up through door dash. Waiting on my order from the car, I watched staff place it on the rack. Two customers already standing at the rack, as customer 1 picks up her order off the rack, my bags falls off... customer 2 assist her at picking them up. She literally scoop the sandwiches off the floor and put them back on the rack. I go in tell the staff what happen and that my sandwiches needed to be made again. A worker comes from behind the counter and get the sandwiches to repackage them! Gross! I instantly told them i don’t want them! I was being treated as if I knocked the sandwiches off. When I spoke with the team lead he explained he could remake them, but I would have to wait an additional 30mins, behind all the customers. Unacceptable. What if I had not saw. What if door dash picked that order up! Gross!