Ancora Coffee Roasters

Service is hit or miss, but mostly miss. I reluctantly keep spending money here since it's the only espresso in the airport. Today they were "closed" for around 20 minutes at 9am for an unknown reason. I then ordered my latte from a woman wearing airpods, which tastes more like 50/50 hot water and milk.

When I asked the 2 girls (who were at the counter) about what’s the best coffee because I am new to this place.. they were like we don’t know and started making fun of everyone who asked the same question. Really ? You don’t know what’s your best and you are still working at that place ? I was super embarrassed. I have been sitting there for an hour waiting for my flight and they forgot that a customer is standing for his order and started having their own fun. One customer even walked away. I don’t know if your customer support will ever look at this feedback but you guys really need to step up. This is bad.

This occurred on the afternoon of 5/2/19. I paid $7 for a tall latte. I ordered an iced latte, she made a normal hot latte. I even specifically asked first if she could make iced drinks. The barista who took my order made my drink so she heard me ask for iced twice. When I told the girl working that I ordered an iced drink she took what she made and simply poured it into some ice. At that point it tasted like vanilla flavored milk as that is not how an iced latte is made. I highly recommend NOT going here. Severely over priced and the staff does not know what they are doing.

TERRIBLE. The cashier was unfriendly. The person ahead of me said her order was wrong - both staff were rude to her, stirred it instead of remaking and handed it back. Instead of making my order, they made a coffee for someone at another shop and left to deliver it. After 10 mins of waiting tho no line I asked where my drink was to find out the cashier never told the barista to make my skim milk cappuccino. And then the barista made a soy cappuccino not what I ordered. After 15 mins, and no drink I asked for my $5-plus back. At which point the cashier said she could not do that without a receipt, which she forgot to give me so I was out of luck. The airport authority should get a decent coffee place to replace this one. This place is giving the Ancora brand a bad reputation.