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Google Reviews (8)
This location is a joke! Sure part of the crew is nice but some are so emotionless and kind of rude. I always say please and thank you super nicely and I barely get a thank you back. But that's not what this is about, what the real issue is either they don't listen, don't care or can't count! This is the second day in a row that I have ordered a McChicken with no mayo and add pickles extra pickles and I specify 5 pickles. Both times I've gotten one pickle! Sure that's not a huge deal however if a customer asks for something a specific way then they should honor that within there means of course. It's not the fact that there was one pickle it was the fact that my order was wrong!! I'm going to stop going to this location! It's the closest to my work and fast to get my food when I have only 30 minutes but if they can't get a simple request correct then I don't need to spend my money there. Beware and check your food before leaving the window because most likely it will be wrong!!
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Google
Enjoyed french fries and cone icecream. Recommended
Google
David the Floor Manager decided to yell at his employees in front of my wife, who was a customer at the time. Because his employee messed up on the order. Then decides to yell at my wife, asking her what else she wanted. My wife tells him to stop yelling at her and his employees and not to be rude. He then tells my wife that he’s not rude. He’s trying to hold onto my wife’s debit card, my wife tells him to give it back to her. He then tells her that he would of brought it out to her with her food. Then he yells at my wife, to tell the people in front of her to move. This is unacceptable, no way to speak to a customer, to employees or no way to run a business. If this guy doesn’t like his job, then he needs to quit or go find something else to do.
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Google
I've been to this location multiple times, and I've done drive thru and ordered delivery. This place has great customer service, and the people who work here went above and beyond to help me when I had an issue with my order. I really recommend stopping here if you're in Lubbock and want McDonald's
Google
Very good stuff very quality people. In a manager is a really sweet lady. She treats her customers very well and she does an amazing job.
Google
Fast and friendly. Food was hot. The biscuit was soft and obviously fresh. The iced coffee was exactly how I like it. Give these people raises! 😁
Google
You know it's McDonald's, what more can you say? Except they have a strawberry 🍓 pie man was that amazingly delicious. A lot better than their apple or cherry pie.
Google
Why do we order from McDonald's now expecting them to disappoint?
We simply ordered 4 pies which we asked if they had before we ordered as it was 930ish, they said yes took our order we sat 20 mints waiting to get to the window only to be told they have to bake them and it's 8 mints if we wanna pull forward and wait. Mind you we asked before we ordered and sat there 20 mints if they bake in 8 and knew they needed some why did they wait for us to get to the window. We paid cash got no money and no pies as honestly I was tired we had done end of life services on my mom today! An all I want was something sweet and bad for me to take back to the hotel. Epic miserable fail!!
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Google
📊 Compare with Other Restaurants
| Restaurant | Score | Tripadvisor | Reviews | |
|---|---|---|---|---|
| Pei Wei Asian Diner | 78% | 3.6/5 | 4.0/5 | 522 |
| Chick-fil-A | 84% | 4.5/5 | 4.0/5 | 2,239 |
| Mr. Beast Burger | 70% | - | - | 0 |
| Subway | 83% | 3.9/5 | 5.0/5 | 252 |
| Chick-fil-A | 91% | 4.5/5 | 5.0/5 | 195 |
| Tropical Icy | 96% | 4.9/5 | - | 146 |
