Whataburger # 125
4802 50th St, 79414 - Lubbock
Recommended by Sluurpy:
2021
#412 of 468 restaurants in Lubbock
Updated on
Sluurpy Quality Index
PROPRIETARY
Popularity
100/100
Quality
53/100
Data Completeness
61/100
Verified Dish
Add Missing Dish
📷 Photos (10+)
+2
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Photo 1 / 10
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Google Reviews
1
Google reviews
30$ order just for my fries to NOT be fresh & very salty ! They had my order done fast which now explains why. Now I understand why they’re only 2 stars ! I’ve been to many whataburgers & by far this was very poor service . It was 2:20 in the morning & no one there so there was no reason to hurry up on my order !
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Google
I’m being generous with the two stars only because the drive thru worker that came to the front to grab more ketchup was more helpful than the employees working the dine in. I ordered online and water thirty five minutes to leave with missing items from my order because I was so upset. I watched three other online orders come in and pickup and the five orders that came in to place to go orders order their food and receive their food while I waited on my order that was supposed to be done at the time I arrived. After all that waiting and being told they are working on it, my food had been in the warmer the whole time. The lady handed me the bag and only one of my three sandwiches were in it. I waited another five minutes for her to even acknowledge that I was standing at the counter and when they “fixed” it and gave me my bag it was still missing food. She then had the audacity to ask if I needed anything else. Yes I needed all $25 of the food I ordered!
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Google
Great manager but orders taken to wrong table, some ingredients not avail for burger ordered. Man who was boss over the Manager was very rude to her in front of customers. She handled it very professionally and with a smile. He was out of line with her about the staff and the timing.
Google
Went there and they were out of everything. I ordered in the app and got there 5 minutes early before the time I asked for it to be ready at. Went through the drive and they didn't start my order till I got there. When I got my order after 10 minutes (no point in ordering ahead) of waiting at the window the fries were cold cold cold, asked for some ketchup was told only spicy ketchup. Went home to eat and found out my burger only had tomatos and mayo on it. No pickles or Lettuce. Went back up to the store to get it remade and that's when they informed me that they were out of pickles and Lettuce. This store needs to inform their customers of items that they are out of before the paying customer gets there food or shoot even before they get their cold food from this store.
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Google
This whataburger is not what it use to be a couple of years ago. The managers are lazy and the crew members are lazy. The people who work front counter are never to be found and when they are, they're on their phone. And the cooks are always playing around and not getting orders out in a timely manner. I'm always having to come back bc they messed up my order. This place needs discipline!
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Google
Its fast food so there's that. But this location has always been bad in my opinion. The one on 19th is waaaayyyyy better. This one gives me floor fries warm burger meat old bread and breaded chicken that tastes like its been in a warmer for a month. Their tea is terrible idk how they pulled that off. But in a word FRESH is always better and whataburger will never be fresh.
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Google
I came, I tasted and I wasn't impressed. The cheeseburger was room temperature, not hot and delicious like I expected. The cheese was cold and there were chunky pieces of onion on a room temperature patty. The fries tasted like they were cooked hours ago and left sitting. The restaurant was spic-n-span and fully stocked. It was completely empty at 7 pm. That might be due to no outside lighting and the restaurant looked like it was closed. IG: SACRAMENTOHONEY
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Google
Cooks were just playing around and messed up order and took 10-20 minutes to get remake. The cashier tried her best to get request to cooks for stuff to be fixed but they didnt care.
Manager came and fixed things but crew need work together.
Google
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