Sluurpy Quality Index
PROPRIETARY
Popularity
100/100
Quality
55/100
Data Completeness
67/100
Verified Dish
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Contact Information
📞
Phone:
+1 806-281-0569
🌐 Website:
http://marbleslab806.com
📍
Address:
4210 82nd St, Lubbock
📷 Photos (11+)
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Photo 1 / 11
100%
Google Reviews
251
Google reviews
One of the best place to enjoy ice cream. Had a great experience. Really liked the flavors we tried; like chocolate, coffee, vanilla, buttermilk with cone. Nice and clean place as well parking available.
Google
Very disappointing I took my 90 year old mother with her Walker and her oxygen we stood inside the store for 15 minutes without anyone acknowledging us there was only one worker in the front and she was trying to do a telephone order which she was having difficulty with Finally another employee came to the front there were 2 in the back and she was rushing around with a waffle cone and we asked if she could take our order and she said she pointed to the other girl and said oh she can do that when she's off the phone She seemed to be a manager quite arrogant and dismissive of the customer's needs . (She is a thin blonde woman probably related to the owners).So we left and went to J's creamery where we recieved excellent service and had very friendly staff.
My mom really enjoyed her chocolate shake!
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Google
I will not be returning here. The girl made too much of my ice cream and it did not fit in the cup so her coworker told her to put the rest in another cup. She then charged me for the second cup of ice cream claiming she had to. There was no manager on duty for me to speak to. That’s just ridiculous. It’s not my fault she made too much. I wasn’t going to let her just waste the rest of it and throw it away.
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Google
I haven't been here in a long time. Always loved coming here as a teenager. We went last night and there was a long line. We waited for a solid 20 mins and never moved. It was around 9pm on Sat night and we were both tired, so we decided to grab some Menchies across the street. There were two workers who seemed very overwhelmed but were trying their best. They seemed to be swamped with door dash orders and were never able to help the customers in line. During the 20 minutes, I think only a single customer was helped. Door dash seemed quick though - they always had those orders ready and the drivers never had to wait. Ordering with Door Dash seems to be the way to go for next time!
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Google
Way too overpriced for quality of ice cream. Selection is cool and all but just doesn’t taste amazing for the price.
Google
The worst Marble slab ever, whoever runs this place should be embarrassed. The 14 year olds working were horsing around scraping frost into the ice cream, then poorly mixed ingredients to about half a bowl then added just ice cream to the top to almost fill the cup WITHOUT MIXING! After asking to mix it up they ignored the request so i told them to do it over or mix it properly. The young girls ran to the back and left an older one to help us. Still did a half a•• job. Would not recommend!
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Google
I walked in and saw no masks on the staff which was nice to finally see after all this COVID mess. But then it went downhill, I stood in line for 40 minutes to get a single ice cream cone. There were only two girl employees who didn't have the muscle to mix the ice cream so every order took that much longer. On top of that, they worked with no sense of urgency and seemed to not care that there was a line through the door. At one point both employees went in the back and disappeared for several minutes while there was 15 people in line to the door. Their ordering structure is messed up too. After standing in line for 25 minutes waiting for a particular flavor, I saw them receive an online order and fill that order first. Because they did so, they ran out of one of the flavors I wanted and had been waiting almost half an hour for. I know it sounds petty, but trust me, when you wait 40 minutes for an ice cream cone from two ladies who seem like they hate their job and have no sense of urgency you become pretty observant. Used to love this place but I'm not going back anymore.
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Google
Second time we have been here and been disappointed, came in to use our anniversary reward today but this location was almost entirely out of ice cream and a lot of their toppings. So sadly no ice cream for us and not able to use our reward. 2 weeks prior we get to the location and off the car and in the establishment at 10:43pm but they said they could not serve us bc it was their closing time. Where is the management and why are these issues recurring. Lack of management skills 💯.
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Google
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