Papa Johns Pizza

We got a great pizza in here the other night. We were from out of town, didn't have the app to place the order online and thought we could walk in. They were just about to close (we didn't know that), but Kenny still took care of us really quickly. All the staff were friendly, though they had obviously put in a long day.

I placed two orders, one scheduled for lunch time the other for dinner time. The app indicate both orders went through. After the requested delivery time passed and nothing delivered I called the store. I described the order and was told "I can't fill that order", I asked why I had not been informed and was told again the order could not be filled. I then asked about the later order and was they did not have that order and I should call the other stores downtown. I called the other stores who were clear they don't deliver to that area and they did not have the order. They suggested I ask to speak to the original store manager. When I called back the manager was the unhelpful person I spoke with originally. I then called the regional manager who said she would look into and call me back. I waited 40 minutes and called her back. I was told they don't see the order and maybe I placed it when they turned off their internet. I asked how I could get my money back and was told to screen shot the app order confirmation and send it to her, which I did. It is now many hours later with no response. I should have checked the reviews before ordering but assumed that all Papa Johns we're fine. Lesson learned, I won't trade with this branch again. I spent more than an hour or my day to loss $100, and then have to turn around and order food from somewhere else for the group, an hour after food was promised.

Inexcusable lack of efficiency, communication and professionalism, this place. I placed an order via the app last night well before the store was to close. Received email confirmation and, of course, my debit card charged (with a rather large tip). Email and app indicated 45 minutes or so before delivery. An hour and a half later I phoned to find out what was going on. Automated phone system simply said they were now closed. Phoned this morning and spoke to the most distasteful, disrespectful and rude so-called manager I have ever encountered. Explained the issue with inquiries as to why they made no effort to communicate with me. I was hung up on after being told they lacked a delivery driver last night. Let me repeat that: I was hung up on after being told they lacked a delivery driver last night. Yet, they charged my card. Isnt that stealing?

Ordered and pre-paid (with generous tip ) for my pizza. I was told 23 minute time. Over an hour later my pizza was still not delivered. I live 4 blocks away. Never received a call that they were at my door. I am filing a complaint with the BBB. If my money isn't refunded I and my bank will press charges against this establishment.

Do NOT do NOT DO NOTTTT order from this store!! Make sure you heed the online the reviews because this place is a HOT MESS!! Can’t even believe I had to give them 1 star. More like -32 out of 5 stars. They just send you what they want, they don’t fulfill your order, and they care nothing about making it right! They had some shady door dash driver (even though I didn’t order thru Door Dash) and her drunk friend riding shotgun holding the pizza bag sideways delivering the food and she literally just looked at me and said “They out of all yo stuff you ordered.” And hands me one pizza box. LAWD HELP! When I called to tell the store that my order was wrong 15 mins before closing (I ordered 6 pizzas/items & only 1 item was delivered & wasn’t even the right thing), the employee said “well, we’re closing so you gonna have to call tomorrow) and would not refund my money! $48 spent with no food or refund! In the same hotel, 3 other people ordered food, got charged, and no one showed up with their food!

I should have heeded the reviews. I thought, "How bad could it be?" Well, I was wrong. First off, there was some kind of brown substance smeared all over the front door. Whether it was mud or something else, I have no idea. After waiting 30 minutes at the store with employees who didn't seem to care a lick about their work or about me, I finally demanded an update on my order status, only to be told that it had to be remade and would be another 15 minutes. I canceled my order. What a dump this place is.