Starbucks
5844 Dennis McCarthy Dr, 93243-9713 - Lebec
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Contact Information
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Phone:
+1 661-858-2034
🌐 Website:
http://www.starbucks.com/store/15564/
📍
Address:
5844 Dennis McCarthy Dr, Lebec
📷 Photos (11+)
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Google Reviews
2,202
Google reviews
I gave 5 stars because I always usually come here before work, and I always receive get customer service but I’m upset because this morning was another morning that I got my drink wrong. I understand they’re busy and it’s fast pace because I’ve worked myself but now it’s happened several times where I ask for specific request and it’s not added. I will not be drinking my drink as excited :(
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I just stopped by for getting wife before heading LA, they do have good services
Google
June 30th, 2022
Great espresso, convenient location, poor customer service
Google
Location is what keeps this from being 5 stars. It's the last stop for coffee before a long stretch of driving. For that it's SUUUPER busy. The workers were scrambling to bust out drink as fast as they could & all of them were going at full speed. Because of this a lot of things fell to the wayside. The lobby area was riddled in trash. I slipped on the wet bathroom floor. Which again wasn't their fault it was water run off from handwashing & I wasn't looking. They need more staff to help keep up on the janitorial part but the building is kinda small & any more people behind the counter would just cause chaos. At least the drink were made well tho. Just look before you walk. 🤣 Lucky it was just me & not someone else who could have been seriously injured.
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Was headed to Hollywood to see "Hamilton" with family. But that's off topic..went through drive thru was informed that their credit/debit reader have been giving issues.so I said no prob and pulled up front hopped out an went in. They looked busy but were very apologetic about the issue and was able to have me in and out pretty quick...
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The manager was not conscious of the line... only 1 register open with the line going to the back door. Multiple people left the store without ordering.... they did end up opening a 2nd register but it was literally after about 10 minutes of waiting to order.
Reception wasn't good so mobile ordering didn't work (not the stores fault)
The poor girl at the register was clearly new and had way more pressure by being the only register open... manager was sweeping the floor ignoring the issue.
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Always outstanding service and great coffee along with breakfast sandwiches
Google
Ordered two drinks with a younger curly haired kid. Twenty five minutes later, I'm informed that they made the wrong drink and wanted an exorberant amount of time to FIX THEIR MISTAKE. The order was repeated TWICE but the cashier still got it wrong. And because this area is what it is, no one offered to fix it with a free drink like so many starbucks do. Had to ask for a refund so they didn't waste any more of my time. Epic fail.
On an awesome note, they ended up eating the cost of their mistake anyway because they started making the correct drink before I asked for the refund and left.
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