Dunkin' Donuts

I am AGAIN complaining about Todd who works in the evening at this location. He is the rudest person I have ever encountered and can't believe he is still employed working with the public. Every time I go there when he is on shift he is rude, inappropriate (swearing), and slams the window in your face. He obviously hates his job and it reflects poorly on your business, franchise or not. I have actually pulled up to the drive through and when I heard his voice have left and chose not to engage him. I can also tell you that he is the same miserable self with other employees as well.

I’m so beyond disgusted with this Dunkin.. Me and my mom are loyal Dunkin' people, we go more than once a day.. We’ll latley I’ve had to stop at the Dunkin a crossed from the airport and 99% of the time it’s this BEYOND rude gentleman named Todd I believe.. I’m not one to complain but every time he’s there and I order a drink he gets it wrong, I ask him nicely to fix it and he gives me the worlds biggest attitude.. I’d go there earlier in the day and different employees will say he’s rude and they won’t fire him bc they have no one to work the evening shift.. which I get but there’s no reason for an attitude all the time.. Today he made my order wrong, I asked him to fix it and he slammed the window in my face multiple times and shoved my drink in my face. I’ll never go there again, and those who associate with me won’t be going either..

Their customer service had gone way downhill! My last 2 visits were awful! We asked for the french vanilla iced coffee that doesn’t have any sugar in it and then tried to elaborate to make sure he understood unsweetened. The guy working there with glasses wouldn’t let us finish, he impatiently interrupted us and said “yeah I know”. We also said just a little bit of cream. When we got to the window we were given the sweetened one and it was very light (more cream than even regular). Then the man proceeded to tell us that we need to learn how to order! Our next visit a few weeks later the man again took our order but the blonde lady was at the window. As soon as we drove up she was very rude and short (perhaps the guy recognized us from our previous trip...?). The coffee this time was unsweetened but was again extremely light. We had to have her dump out half of it and fill it up the rest of the way with coffee to make it right. And she dumped out all the ice so it was warm and no longer “iced” coffee. This location is more convenient for me because it’s on the side of the street in the direction of work, but I won’t go back. There is another Dunkin’ a mile down the road on the opposite side with employees who actually understand simple directions and know how to treat their customers!

Normally I would give 5 stars, but after what happened tonight... we went to get food there tonight and the guy that was taking our order was so rude and very unprofessional. We ended up leaving and doing business with McDonald's instead. Although, i do understand that he may be the only person there. However, that is very bad for business. We have come here many times, but after that I highly doubt we will ever again. I am so disappointed and ashamed that we were treated this way.