Pollo Tropical
6195 S Jog Rd, 33467-6503 - Lake Worth
Recommended by Sluurpy:
2021
#187 of 191 restaurants in Lake Worth
Updated on
Fast Food
Latin
Sluurpy Quality Index
PROPRIETARY
Popularity
100/100
Quality
52/100
Data Completeness
56/100
Verified Dish
Add Missing Dish
Contact Information
📞
Phone:
+1 561-966-2782
🌐 Website:
http://www.pollotropical.com/
📍
Address:
6195 S Jog Rd, Lake Worth
📷 Photos (7)
Photo 1 / 7
100%
Google Reviews
970
Google reviews
I would have gave him five stars but their mango and freezer machine has been down for a few weeks now at least over 3 weeks which sucks cuz I live in Florida and it's super hot and I figured that would be something that they would definitely have running. but that's my critique about this location. besides that, everything else is good. The food is fresh. delicious! staff is great. just order the new machine that you need for the mango freezer and I'll be happy and I'm sure other people will too
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Google
Everything is usually great! Franchise owner needs to look at the soap dispenser again in main bathroom it's working, but it opens up when you go to use it. Awesome response time. Wonderful cleanliness in bathroom. Thank you!! You are awesome!
Google
I just wanted to recognize the manager at this location as I visited this location twice the past couple weeks and my experience was great. The first time I was ordering yellow rice at the drive thru and the girl helping me said they only had white rice; the manager came on the speaker and told the girl they were just getting some yellow rice done and would be ready for my order. Today I was there again and I as I was ordering my Chicken Tropi-Chop I said I wanted the one that comes with avocado, and the manager came on again and explained that was a different dish.. I said that was OK and to do the order without the avocado. To my surprise, the avocado was in my order when I served my food at home for dinner, that made my night. Keep up the good work man and I hope upper management can appreciate what you do.
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Google
Waited over 30 minutes for an online order. Had I waited and gone through the drive thru I would have had my food faster. I don’t understand the process. The only positive thing I have to say is the employee working in the drive-through taking orders was extremely helpful in getting me my order.
Google
I don't know what is going on with Pollo Tropical. Their food is amazing and I love it but every branch that I stop their service is a problem. Always seems like they about to get into a fight and you can't distinguish who is the manager. Plenty of people working but noone taking charge of the floor situation. Get it together please
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Google
I was discriminated against at this Pollo Tropical, Ironic I get discriminated at a place called Pollo Tropical when I am a Latina. However the "Manager" discriminated against me. I was asking for a whole Chicken all dark meat, I was told by "The White Manager" that he could not do that, he didn't have enough, I understood, didn't complain just continued with my order. Two customers later (after me), a White Gentleman and his adult son asked for Dark Meat, "the Manager" said the same thing to them at first, "I can't give you all dark" and when they threatened to go to Chipotle, "The Manager" gave them what they wanted, not 3 minutes after he had said No to me....I was still standing there at ear shot waiting for my food. I guess because I was not white like him and I didn't fuss at him, he could tell me flat out "No" but he could make arrangements for his White Customer.
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Google
The last time I went through the drive thru the cashier got very nasty to me when I pointed out to her she was over charging me for my meal and she got my order wrong. She had the nerve to say to me "Don't talk to me like that". I was not mean to her and I didn't deserve that kind of response. This location has frequently made order mistakes in the past at the drive thru but I recently had a young woman employee treat me so poorly for questioning her on getting my order right. I do not recommend this Pollo Tropical location and go find another location somewhere else.
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Google
The Lantana Jog rd polo tropical chicken tasted better 😋 well seasoned. Their staff are more friendly, that's my to go place after 12hrs shift when I don't feel like to cook.
Google
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