April Shaw
I placed a big order (5 pizza) online) at Asheville Hwy Knoxville TN at 11am for the Drs office that I work for. I chose a 12:15 pick up time. When I got there at 12:10, the young man told me that the pick up time actually meant the time that he started making the pizza????? This made no sense!!!! Then he said that it would take an additional 30 minutes to make my order and 2 minutes per pizza just to prepare the dough. He was polite but pick up time means pick up time. I gave him 1 hour and 15 minutes advanced time. He said he would refund my $50 plus dollars but the best I can tell, I was refunded less than $20. I left with no food and the Doctors office that I work for didn't get lunch that day. 1 hour and 15 minutes was plenty of time to make our food. Now I'm afraid to even place an order there again. Domino's was my favorite pizza
Lauren Hendricks
The food has gotten better in the past couple of years, more like other Domino's we've had, but they have still not recovered from Covid or else they are not getting any support from upper management.
We placed an order tonight around 5:50pm, and at 8:00pm the app notified us that the delivery driver had left. We waited on the phone for 30 minutes to try and cancel the order or find out if we needed to pick it up, but no one ever picked up. When we saw the driver had left we hung up. The driver, Taylor got here in 15 minutes.
The order is usually always accurate, you just never know when or if it's going to come. Definitely need better communication or a way to shut off orders if the staff are getting backed up.
Tim Hancock
We have tried for two days to place an online order at this location with zero success. First day the app was offline and today it said the location was unable to process online orders and to call the store directly. I tried to call the store and got an automated recording which ask me for my address, I told it my address and it said that we were outside of the service area. We have ordered from this location many times with no issues. You can not get the 20% off or the rewards for using the online or the app if you call the store directly to order. We called Papa John's, basically across the street and ordered with no issues. Probably won't play this game again.
nicole tucker
Every time we order here for delivery our order is always cold. We don't have very many options for this side of town. I would rather drive across town to pick up my order than to wait for the Asheville highway store to deliver. How is this place still open?????? I only gave two stars because Domino's has white sauce.
Deborah Savage
Last night I went to Domino’s on Asheville Highway to pick up my pizza. While waiting on my order the man who later claimed to be the owner seemed very agitated. He was shouting in a loud voice, Slamming things around, and then began using foul language. I had my nine-year-old granddaughter with me so I asked him if he could watch his language. He then proceeded to tell me that he was sure that she had heard worse than that and that it was his store he was the owner and he would say or do anything he pleased. He said he was going to cancel my order and throw me out of the store. By this time my granddaughter was so upset she was crying. I told him he was scaring her. He replied that he had seen scared kids before and she didn’t look like one. He then said I had 3 seconds to leave the store or he was calling the police. After 3 seconds he grabbed his phone and started dialing. By then my granddaughter was asking to go to the car so I asked the other employee to please bring my order to the car and we went outside. He brought my pizza out and said the owner was calling the police. Because of my granddaughter I had to leave. I won’t go there again.
Deborah Hickey
A couple of weeks ago I ordered pizza from Domino's on asheville hwy. It took an hour and a half to get it I called and told them it was call and ask them to remake the order they said we will replace one but not both. So a couple days later I went in the store to talk to the manager his name was Peyton when I pulled up ge was outside sitting in his car . Told him what happened he called me a liar and said he would not replace the oer he said I just wanted free pizza like other customers. I told him I was gonna call corporate he said go ahead thry won't do anything were short handed and they will belive me. He was right I called corporate and still haven't heard back from they . I will never go there again and I dont recommend anyone else eat l. You don't understand that guy Peyton says he is manager he is rude and cussed the customer's and he doesn't answer the phone.
Kelly Scheuer
Just ordered from there tonight, they said 30 min delivery time, 2 and a half hours later it was still in quality check status, so my husband went down to pick it up , and the 2 that were working, one being the manager, Payton, threw a fit, threw things around the building after my husband told him he didn't want cold pizza , that had been sitting on a shelf, so the guys both had really smart mouths, told him they weren't making any new pizzas, and were cussing and throwing stuff, . Payton said he was the manager, but if he's the manager, he needs to learn about customer appreciation, and customer is always right! Don't expect good customer service there . That is rediculus of a grown man to act that way.
Matt Hatfield
We ordered twice in the app. Both orders were cancelled . We called to order and got a call that was with a non- English speaking person who took our order. 2 hours later…. Nothing. I have no idea what’s going on with this place. Don’t waste your time.
Steve Guffey
Major problem with this location. 1st time, a couple of months ago, pizza tasted awful. Didn't think too much about it. It happens. Went back this evening. Order 2 topping, 2 med pizza. Same ones we ordered before plus an order of garlic bread stick. Bread sticks were burnt but eatable. We ate 3 pieces of the 2 pizza and I must say that this was the worst pizza i have every eaten. Even our dog won't even eat it. We will start going down the street to Papa Johns!
Ginger Satterfield
Worthless employees. My pizza was out the oven at 7:15pm and my food still isn't here. Get rid of Roy and Ally and hire some new employees who can run a pizza place.
Jeff Watkins
Night shift makes skimpy pizzas and can’t seem to get a pan pizza with a decent crust. Consistently garbage. If you order during the day. No problem.
Nikki Lebow
The staff is less than helpful. From now on, I'll drive to Jefferson City.
Will Towns
Got an order of wings with my order and the sauce was not coving but about half of each wing do you not toss them or was this someone being lazy.
Sandie Crosby Littleton
The worst delivery ever. Last time took over 2 hrs and now tonight it has been 1 hr 40 mins Called and they said it was on the way.
Kathy Shankle Miller
I will not order from y'all again
My food was cold !!
Julie Mynatt
I was called outside for my order and when I got out there it wasn't even my order. It was the business next door. The driver who was real nice said my receipt was put on the pizza that was sausage and garlic curls, and I ordered pepperoni with garlic curls. He said he was going to take the pizza back to the other company and give it back to that one who ordered sausage. He told me that he was going to have another driver bring me my pizza, because he had given it to the business next door. When I tried to call and speak to the manager about this I was placed on hold for 15 minutes and no one came to the phone. I tried calling back and no one would answer the phone. I contacted customer service and because it is an individually owned franchise all they could do was forward my email to the store owner and I have yet ro hear anything.
Arielle Whitson
Awful! I put in an online order for carryout at 5:34P, it said it would be 24-29 mins. Got to the store at 6P, noticed that the tracker wasn't moving beyond saying that it was being prepared, so I called the store to find out how much longer it would be, was told it should be ready to go out the door. I go in & ask about my order, the man goes over to where the pizzas are coming out of the oven, looks at all the boxes (which were everywhere & you could hear the employees talking about how they are all out of order) then tells me he has my order, so I continue waiting. Finally at 6:30 I ask again about my order seeing as how 2 people who had come in about 15mins after I did, had already gotten their orders & were gone. Another employee goes over & looks at the boxes & my order was almost at the end, meaning I was going to have to wait another 30mins or more! The manager told me he was sorry & to come back & see him & that he "would take care of me". This is completely unacceptable! I will not return to this domino's. This is the worst service I think I have ever received in my almost 10yrs of adulthood! Smh.
Dasha Hall
FOOD TOOK AN HOUR TO GET HERE AND IT WAS COLD, WITH NO SAUCE AND BURNT AT THAT !! DO NOT ORDER FROM THIS DOMINO'S ! ARGUED WITH MY MOM AND TOLD US WE WAS LYING ABOUT THE PIZZA AND HE JUST DIDN'T MAKE THE SITUATION ANY BETTER !! YOU SUCK BUTT GEORGE (THE MANAGER)
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