Mcdonald's

We are very close to this McDonald’s and it is a hit or miss in quality of food and service. Yesterday, St. Patrick’s Day 2022, went through the drive-through after ordering online there was a car in front of us and a car in the next row. They both waited for almost 10 minutes to place their order and no one ever came over the speaker box. They both began to ask if anyone was there and there was never an answer. I drove up after the car ahead of me and there was still no Customer service rep on the box. So I drove through and parked the car. I noticed that the car ahead of me had pulled up to the window but was getting no response to anyone from the window. Looked inside and all of the employees were standing in the middle of the dining room so we canceled our app order. Not sure what was happening. But I know that it was frustrating for all of the cars that were in line waiting to place their order. As I was driving off I noticed a family walking back to their car because the dining room was locked. This McDonald’s needs to do better.

It took 30 mins to get a pickup order. There was 4 people in the building. Curbside pickup was off and the lobby was closed. Not sure why it took so long to get my order I placed ahead of time before I got there. In addition the oder was cold when I got it and my home is minutes away. This experience was very poor.

I enjoy McDonalds as much as the next person. When going through the drive through today I asked for catsup. One would think that I’d asked for a million dollars or her first born. This lady with the very long braids (in hot pink) needs to check her attitude at the door. I said please and thank you and all the regular niceties. She’s just rude. Great food. Horrible service from this person.

Drive tru lines were not bad but backed up a bit for food delivery. We ordered 2 coffees an apple fritter and a #2 no cheese. When we paid they verified the order and ot was Incorrect but they corrected it for us. Awesome right. Nope got home and no apple fritter for mom the fries were cold and did not taste cooked all the way and the burger was well the burger. And the reciept they gave to me was not our reciept so going back and trying to get the apple fritter as much as a pain it would be today Christmas eve I have no proof for the item.

The girl taking orders in the Drive-Thru was absolutely the rudest person I've ever seen... I'm very patient with waiters waitresses fast food people because I know short staffed... she asked for my order three times and when I asked her the third time did she not get it she pretty much screamed at me and told me she had to ask ...then snatched my money out of my hand and screamed out the window when I got my change have a good day and not a nice way.... there's no need for rudeness in this world handle your employees there's plenty of McDonald's to choose from