Smoothie Spot

Second time I come up and now they put iextra charge for the quinoa. The Costumer service was very rude I’ve been to the same place in another location and they didn’t add extra, the chicken was very bland no favor when it’s called “grilled chicken”. never again …. And the place really bad !!!!!! WORSE FRANCHISE EVER … I just let then now about Kendall location

Used to put all other healthy food spots to shame years ago. Now only a shell of its former self. Less quality on ingredients, smaller portions, WAY higher prices, less taste, more restrictions, and the customer service is either just ok or horrendously atrocious, no in between. No differentiating factor from other spots, explore other options.

Great food, but manager at the West Kendall location needs more training in customer service. If the restaurant is having a promotion, the manager and all the employees should be aware and make the customers feel welcomed to use the offer. A few weeks ago, my daughter went to this location to use the buy 1 get 1 free wrap' coupon (picture included) from a postcard that was distributed at my gym. The manager didn't accept the coupon. Today I went back with the offer and the server told me to talk to the manager, who "screened" the coupon and said that I could only use it if both wraps were exactly the same, which is not stated in the coupon disclosure. After some back and forth, he begrudgingly accepted it and he still charged me a bit extra than my total should have been.

They are unprofessional dealing with Uber I picked up a order and gave them a thumbs up and they gave me a thumbs down because I had another order to pick up after and they wanted me to deliver their order immediately!! I explained I have another order to pick up, I showed them my phone showing them “Next pick up” they said they had a problem with another Uber driver before !! They are just being unprofessional and seem very confused with keeping their story straight!!! They are so rude and unprofessional it’s a shame Uber still allows this place to receive Uber orders So if another restaurant (the same as this one) makes a mistake does that mean this store should be given a thumbs down??? No because it’s not the same store or employees, no common sense what so ever!! That has nothing to do with me what so ever!! SHAME ON YOU!!! Guess what? I got my thumbs up back with in a few hours! 😀

I love the smoothie spot chain but this is hands down my least favorite one. Every other smoothie spot in Miami tastes the same except this one. My Keto Salad tasted pretty regrettable and all the ingredients looked different from the other stores. They even seem to have a different rewards program from the rest of them for some reason. I would recommend just skipping this one and enjoying the full quality experience at one of the many other locations around Miami.