Laura Milligan
Michael was the most kind, knowledgeable, and customer service oriented Panera Bread employee I’ve met! He described what was in every item that we asked about. He was attentive to my pineapple allergy because I ordered a pick two with the Strawberry Poppyseed Chicken Salad. I also ordered their Creamy Tomato Soup; it was a perfect temperature! He made sure to replace the bruised apple that was accidentally put in my bag and remedied the minute mishap rapidly. WOW!!! I’m super impressed Panera!!! Someone give this man a raise! My friend and I frequent this location and have had many wonderful experiences but this tops them all!!! Keep up the wonderful service! It’s refreshing!
Randy Dimmett
Great stop for bikers on the Trolley Trail, though we only saw one small bike rack -- but plenty of street signs to tether to. Parking looks like it could get tricky.
Soup, salad, sandwich, pastry, and iced tea all had the consistent quality we expect from Panera. Staff was friendly and prompt.
Robert McCullough (Charlie)
Hazelnut coffee served at the perfect sipping temperature on a very chilly Kansas City afternoon. I'll probably indulge myself in chicken and rice soup. Because I can't stop smelling it right now! I love love love this company. Always a good time to stop in.
K. T.
Ms. Stephanie was G.R.E.A.T. the order experience is important and makes or breaks a restaurant. The ladies they have working the front are friendly, pleasant and can help you when you don't know what you want. It was clean upfront and well stocked. I ordered the green godess chicken 🥗 salad its made to order fresh and tasty. I think I may have a new place to grab a bite. Written 6-8-21 Went back 6-9-21 for custom salad and ice coffee and Ms. STEPHANIE was there again 🥰🤗. Treatment like this is why Brookside is one of my favorite places to shop.
Connor Hills
Ridiculously nice staff. The food has always been up and down at every Panera I've ever been too, this location is no different. Visit to visit quality can vary greatly, but the wifi is free and it's a great place to work in one of my favorite areas in all of Kansas City.
Beth Smith
I apologized while calling in my order to Panera Bread Company. I was tongue-tied and indecisive, struggling to get my order for 4 people complete. When I arrived to pick up our food, they informed me that my meal was comped, referencing to my mentioning that I was having "a bad day". Little did they know the depth of my circumstances that day, or how profoundly they had just blessed me. A big thank you to Michael, the manager. Panera offers tasty, great-quality food in a cozy, clean atmosphere. If I didn't know it before, I do now: the staff at Panera have warm hearts, as well.
Susan
Stephanie is the best! ( at the Brookside location.) I feel bad cause it's hard for them to get people who want to work and haven't had a supply truck in for 2 weeks.. so they are out of a lot of things.. customers are getting irate! Not her fault!!
Lee Schuenemeyer
Delicious! Our salads were some of the best flavor profiles I've ever had and were plated beautifully.
The staff was friendly and professional. Clean and tidy everywhere.
Downsides were two different people having conversations on their mobile phones via speaker phone. Not Panera's fault; social contract everybody!
5/7 would come back nightly if possible. :)
Dasha Raine
This is my first time here as I'm from out of town, but I will come back every time I'm in KC. Amazing service and the nicest employees I've ever met. Thank you for the great conversation and cookie for my daughter!
Dasha Raine
This is my first time here as I'm from out of town, but I will come back every time I'm in KC. Amazing service and the nicest employees I've ever met. Thank you for the great conversation and cookie for my daughter!
Yunna Powell
I called the Panera Bread on Sunday thats located at 63rd & Brookside and the manager Brett had no problem accomadating my request for the broth only from their chicken noodle soup. I really appreciated that, as that was all I could eat for the day. The service was quick and exactly what I needed. Thank you for the great service and accommodating me.
Stacey Hatcher
Hats off to Panera!!!!My 16 month granddaughter and I were at Panera last week and there was a homeless man next to our table and he asked me if my grandbaby liked oatmeal and I said yes and he said he likes it to, he clearly had some mental challenges. I already think highly of Panera for their delicious food but seeing that they let him stay in the restaurant made me love them even more!!! Thanks Panera for looking out for everyone even though some people frown upon our homeless and mentally challenged community!!
Dee Hartman
The food is terrific & the service was as well. I ordered food to go from the counter because I couldn't confirm what I wanted on the app. The app is efficient once you're familiar with the food, it's preparation, & the prep time. I wanted soup in a bread bowl to go & couldn't confirm that the soup would be packaged in a to go container so I could pour it into the bowl at home. For the record, it is! Panera isn't cheap & the dining area is simple. You pay for a better quality of food & they list their ingredients & the origins of the ingredients on the menu. Organic isn't cheap, nor are nutritious alternatives to the typical fast food. Salad at a typical McD's, Wendy's, etc consistent of iceberg lettuce & precut veggies. You won't get whole grains, quinoa, or dark leafy greens at a fast food joint. You WILL get those at Panera. You pay for the quality of the ingredients & the quality of the prep... definitely worth it if you care about the nutritional value of your food intake. The food is tasty & well prepared. There are multiple varieties of healthier teas & lemonades, along with sodas for drink options.
Seasonally - try the creamy mushroom & wild rice soup or the BBQ Mac & cheese. Yummy in the tummy!
Nancy Hatch
I ordered sandwiches for an event I was hosting and they were wonderful.
Dave Webster, the manager, was most helpful. The group I was treating was very happy and satisfied,
Thank you, Panera, Dave and the charming woman who put it all together for me..
We love you..
Nancy Hatch
Chenelle Singell
Submitted my order online the online system sent my order to the wrong location. The reason I didn't mark it down is because...The manager was so kind and took care of me and took the time to make sure my order was right. Such a wonderful person!!
Steve Walters
I had one of The Best breakfast sandwiches I've ever had! Egg over easy, sausage & cheese on a brioche bun. Fantastic. And the coffee was free.
Chris Wentz
Every time I go to this location the broccoli soup is always watered down and blan tasting. I go to the one in Lee’s Summit all the time and it’s always fresh and taste great. The bread on my panini was even tough and seemed like it’s been sitting. So disappointing. ��
Martin Andrade
Great staff and great food!
Jai Roberts
New caprese sandwich... no tomato no avocado.... booooo
Nece Ford
Awesome store... I always add and subtract to my salads and sandwiches!! They always make it delicious!
Nick Raines
Turkey Bacon Bravo Is Amazing!
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