Subway

Evelyn and this subway provided the WORST customer service experience I have EVER had. I placed an order online through Subway.com on 1/23 at approximately 4:00 pm. I tried to call the location to be sure that my order was toasted. I called 4 times and finally left a voicemail. Nearly an hour passed with no update on my order. I called again and spoke to an employee that said they were not taking DoorDash orders. I explained I ordered through Subway.com and she stated her boss instructed her to close. I asked to speak to her boss and she said “he’s right here” then proceeded to hangup on me. I called back twice and was sent to voicemail. I then received a call from the delivery driver that stated they had a sign on their door stating they were closed due to staffing shortages. I apologized to her and she stated she’d cancel the order on Door Dash’s side. I proceeded to then call the location twice with no answer. When I called a third time I left a voicemail. Halfway through my voicemail someone picked up. I asked for her name and she said “subway worker.” I expressed my situation and she said “my boss told us to close” to which I requested to speak with her boss and she said he was not there. I asked how I could contact him or a customer service line and she said she could not tell me. I asked how I could get my money back, as it had already been charged, and she said I should cancel the order. When I asked how, she said she did not know but would try to cancel it. I asked again what I should do and she said I could come in and see her boss the next day. She went on to state she was off the clock and only answered my call because I was upset in my voicemail. I again asked for her name, to which she asked why. After significant back and forth she stated it was Evelyn.

It's not quick and easy, ordered on the app got the notice it was ready for pickup after 15 mins. Went inside nothing on the rack, so used the bathroom came out thinking it would be there then, nope. Asked about my order, said they didn't get any veggie delight sub order, older lady looked in an envelope find the order made my sub. Checked before I left the bread was burn on the end and hard. Just asked for a refund instead. They don't carry red pepper relish.

I visited this Subway today as it is my normal Subway that I visit several times a month. I typically get the really nice lady who works in the morning (she's an African American woman) or the two younger boys. They are always delightful and friendly. I was surprised today by the two woman working. They were frazzled and seemed in a rush and very dismissive. They were only accepting cash at the time, which was fine, but were very loud and short about it with customers. When it came time for my sub to be made and I had to stop the sandwich maker from adding a sauce I did not request and she also had to be reminded to add the other veggies she hadn't yet. She just, wasn't listening. I was saddened by this trip and will now only return when the other three employees are there. I managed a Subway myself in Jacksonville, NC so I know all about the business and really feel these two particular employees could use further customer service training. Otherwise my sandwich was delicious!

First off, the sandwiches were pretty good. My only problem was the people working. They were very nice, but everything didn’t seem that clean. I saw no one wash their hands, just changing gloves. One gal, was handling money and then just put on gloves when she was done; no washing her hands before. I don’t see the point in putting on gloves if you’re going to touch the outside of the gloves with dirty hands. Another thing, we saw the same girl bringing lids for cups to the front drop a bunch of lids on the ground, and then pick them up and put them with the rest. Overall the experience was pretty odd, I’d go to a different subway next time.

WORST SUBWAY I HAVE EVER BEEN TO!!!! They are so slow at everything and when you asked for them to put something on the sub they barely put like one of something. I know that they have a certain amount that they have to put on the sub but the amounts they put on there are ridiculous. Every time I was ready to pay the manager kept walking away from the cash register as soon as I tried to hand the money to him. He stuffed all of our sandwiches in one bag ALONG WITH OUR COOKIES. I cant believe that they are so cheap that they couldn't at least use another bag. I looked in my bag and saw one napkin per sub. The service was horrible. There was an older lady working and she was super rude. I will NEVER come back here again. You have definitely lost my business.