Creno's Pizza

If I could put 0 stars I would. I have just tried calling 5 times around the time of 7:42 pm on 9/6/2021. I never got an answer or even the common courtesy of being put on hold. I ended up getting "please put in your remote access code..." each and every time. Therefore I didn't receive any kind of customer service. Hence the 0 star rating that I would absolutely love to give.

I ordered half a pound of boneless sweet Thai wings. When it was delivered someone wrote on top of the box “ we no longer have sweet Thai chili, I put some other sauces in the box to try”. I did not receive a phone call from the store to inform me that the product I ordered was not offered anymore and the delivery driver did not inform me of this as he was handing it to me.

Great service, staff is super friendly. We’ve always had such a great experience. Recently a new guy has started answering the phones, Caleb? A few weeks ago, we called to place an order, today we called again, he remembered how to spell our last names and exactly what our order was from a few weeks ago. To me, that’s amazing customer service. We’ve been going here for 4+ years and have never had a bad experience. There is no one else in town with their hours, their customer service or their pizza. HIGHLY RECOMMEND.

We have tried to give this Crenos location the benefit of the doubt. We have lived in this area for just a bit over a year....and out of maybe 6 or 7 times we’ve ordered from here...our order has either been wrong or burnt FOUR different times. Tonight is yet another disappointment. A burnt, dry cheese pizza, disappointed kids, and lacking the wings we ordered. No offer to take that off the bill, so over an hour after we got the first part of what we ordered, we’re still waiting on the wings we ordered, which will likely be cold and unappetizing. So disappointed. I believe this is the first review I have ever written for anything. That’s how you know it’s bad. We won’t be ordering again.