Taco Bell

This location used to be great. I am not sure if the owners changed or who owns it but it is now horrible. The young people who work here are hard to deal with. Twice now we've had very strange encounters with employees. Last time was just a few days ago. We pull up, asked what we'd like, my husband gave our whole order, the only thing the kid caught was Dr. Pepper, he then went on to tell us how much he LOVED Dr Pepper, so my husband goes on to repeat the order AGAIN the kid goes on and on about how much he loves Dr Pepper and my husband had to repeat the order for a third time. When he ordered a soft taco, the kid freaked out about how much he loves them. It was weird and totally bizarre. The order was correct but we ordered sour cream to be added to our burritos and there was a tiny amount at the very end. And the burritos just didn't taste good. If this locations goal is lose all customers, it's doing a great job. No one will reach out when you do their survey or complain through the website. I get it, no one here cares! That's fine, we won't be back!

We always check order when going through the drive through and the girl taking orders asks us if there is a problem and she assured us the order was correct. I got home and a taco was missing. This is so common my husband decided to go back. He was met by two rude employees as he explained they forgot a taco. The girl was trying to slam the window even as the mgr. was trying to talk to my husband. They didn't want to give him the missing taco. For his trouble my husband asked for a free taco. Typically they offer this or a coupon. The employee said "NO, we can't do that"! Finally the manager told them to make one. This taco contained maybe a teaspoon of meat and the rest was lettuce. He contacted the manager when we returned home and told him what had happened and the manager told my husband to come in and he would remake our entire order for free. Manager said he would speak with the rude girl. Won't be going back. Sadly this used to be a good Taco Bell but it is has turned into a "Taco Shell." Go down the road to Taco Johns!

We waited 15 minutes at the window for the mobile order which only had two create your own box deals. I ordered one box with a cheesy Gordita crunch and a 5 layer burrito, the gave us an original chalupa and the 5 layer burrito was gross, covered in beans (pictured). Then in the other box was a black bean chalupa with no sour cream or cheese and a soft taco with no cheese. They made us a refried bean chalupa with both sour cream and cheese still in it and the soft taco had cheese on it. They messed up all 4 food items and with my family member being extremely lactose intolerant, they couldn’t eat their dinner. This was all online on a mobile order so there’s no excuse for “not hearing that part” when ordering.

Ordered two steak soft tacos and one cinnamon twist. Short version went something like this: two steaks tacos - do you want supreme? - one of them - anything else? - one order of cinnamon twists. The price seemed low so I checked the bag and only had one taco with spilled cinnamon twists in the bag. Upon pointing out the missing taco the clerk motioned with his finger to wait just a minute. His response was only one taco rung up. No offers to get another. No apologies. Nothing. I finally just said. “Forget it!” and drove away.

The gentleman working at the window is very nice however the food is consistently sub par. I get that it’s fast food and that people aren’t being paid well, but that doesn’t mean that customers shouldn’t get what we pay for. The last time we were there we were shorted some tacos, cheese was added to all the tacos even though they were ordered without them and confirmed at the window they were without them. And 3 of the tacos weren’t even wrapped; they were just thrown in the bag under the wrapped ones. I’ve never experienced this kind of disregard at any other location.