Panello

You’ll find a simple yet delightful selection of traditional Italian fare at this pizza restaurant located in Monroe Center for the Arts. We have dined here with friends a few times now and each time walked away impressed and mentally noting the menu items we should try the next time we visit. The place is kids’ favorite, too, as they can always count on getting thin crust Nutella pizza here. You are always welcome to bring your own bottle of wine to enjoy with your meal. And if you didn’t bring one from home there is a nice wine store literally next door.

Yesterday my friends and I had terrible experience in this place. My friends and I used to like this restaurant a lot and visited it a lot of times while visiting Hoboken but it is going to be our last time that’s for sure. First, the food was not that great. Rice in paella was undercooked, other pastas didn’t have enough spices in it. Server Jana never checked with us if the food is ok. Later, waitress asked if we don’t mind sharing our table with other people, the fact we didn’t like either but we agreed just to be polite. A few minutes later waitress asked us to leave “ BECAUSE SHE NEEDS A TABLE”, while we were still working on our drinks and sharing our table with other guests. Never ever in my life in the restaurant server asked me to leave. We left over 20% tips prior, we were nice polite and quiet. Looks like this restaurant doesn’t treat customers like guests but like bags with money. Terrible experience, never coming back to this place again, management teach your employees basic customer service. Recommendation for potential quests - avoid this place not spoil your evening, there are so many great and better restaurants in the area!

Not only were we overcharged $10 (is there a hidden corking fee?), but we also got to wait & watch for every other table get their pizza before us. Whatever you do, don’t sit outside then ask to move inside when you see a table open up. Somehow that will bump your food order to the end of the queue, and then some.