Illuzion

I thought I had found the best sushi in Hoboken, but I was sadly mistaken. The first couple times I had no real complaints - yes, there were flies hovering my table the entire time, but I thought the food was decent enough so I was able to look past it. The more I went however, the more I realized how the quality will fluctuate every time you're there. Sometimes its decent, but tonight it was very low-tier. After being completely dissatisfied with my sushi rolls (I left an entire roll on the plate), I communicated to the waiter that the food was not good today. I also told the waiter, "you know, there are a ton of flies in here". She said "french fry?" "no flies, bugs, all over the place" as i swatted the flies that had made a home on my plate. "Oh you want a box". I googled "flies" and showed her a picture of what I was talking about. She laughed and said "I know I know, do you want a box". I received the check and paid in full for the sushi I did not eat, as they seemingly did not care whether their customers left satisfied or not. I am also confident that they will never address the bug infestation in the restaurant. It gets worse the further you are seated towards the back, coincidentally where they are preparing your food. Yum. I gave 2 stars because on the off chance you're there on a good night, the sushi can be halfway decent. I would just make sure to sit outside or as close to the front door as possible unless you want to spend your evening picking flies out of your spicy mayo.

I've been ordering from Illuzion every week for some time now, but a couple of weeks ago they suddenly became too popular, I assume. I ordered and waited till latest estimate and then 30 more min, but they didn't bring my order, so I called. "Oh, we cancelled your order," they said, "we are so busy, so busy!" No notification, "your order is preparing" status on Seamless, and >1h waiting time for nothing. I could have ordered and received my meal from another restaurant by then. Then next week I ordered again, and after 40 min they called and said they are "so busy, so busy" and asked if I would wait another hour. Today same thing - they wait, then they call to say that they either cancel my order or I'll have to wait at least another hour. They said I'm their regular customer, so they really wanted to deliver my order, BUT it's only one item... and they are "so busy, so busy". Well, -1 regular customer for you.

The owners have zero idea of how to treat customers. They will never return 1 cent on anything that is clearly off.They didn't get their order of broccoli one day and delivered tempura that was just sweet potato, eggplant and CELERY!!!!!! which the batter wouldn't adhere to. We "were" loyal and frequent customers but over a few cents, they lost us and others forever. So incredibly cheap and zero good business sense. Maybe it's the culture or just pure just low IQ

For someone that never write reviews, here I am. I've been a loyal customer at illuzion for quite some time! I introduce this place to so many of my friends and it kind of became our obsession. Well, today was the last day I stepped my foot in there. I've never complained about anything because there was no reason to. However, today one of the special rolls didn't taste right, something was clearly off, and me having such a great relationship with the owner, I pulled her aside to let her know. Her respond was " if you don't like it, don't order it next time". Rude but sure.... I was still hoping she would do the right thing, but she didn't. We got fully charged for the roll even though we didn't touch it. I chose a free of vomit night. Once the bill arrived I nicely asked her if she could take it off the bill since clearly something was off. Me and my friend basically got yelled at "the problem is not our food, the problem is you didn't like it". I've never been treated this way. Thanks illuzion for great memories and we wish you the best! And a little tip coming from someone working in a customer service, treat your loyal customers with respect. MB

Ordered pick up from Illuzion only because our usual place was closed this day. Ordered the spicy tuna tartare appetizer. It was a lump of mush, not a single trace of tuna. It smelled terrible. I wish I took a photo but it looked so terrible (like raw dog food) I immediately threw it out. I then ate the Spicy Salmon Roll. My stomach began hurting right away and was sick with sharp stomach pains and nausea throughout the whole night in to the next day. I will not be eating sushi for a long time because of this.