Baskin-robbins
13108 Pennsylvania Ave, 21742 - Hagerstown
Recommended by Sluurpy:
2021
#113 of 212 restaurants in Hagerstown
Updated on
Fast Food
Sluurpy Quality Index
PROPRIETARY
Popularity
100/100
Quality
56/100
Data Completeness
61/100
Verified Dish
Add Missing Dish
📷 Photos (5)
Photo 1 / 5
100%
Google Reviews
61
Google reviews
I came to order ice cream and it was big order so I need to make the order one by one because each ice cream has its own requirement of toppings but they refused to to do it, they told that I have to tell all my order verbally and pay for it before they start prepare my order, so I tried to do it like what they ask but they can’t do it correctly. I repeat my order twice but doesn’t work and the don’t want to serve me
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Google
Do not go to this location! We went to the drive thru for ice cream on a Sunday afternoon. I said “ hello” several times and no one ever responded. So I parked and went inside…there were 3 employees. Looked like two of them had headsets on but I guess they didn’t feel like working the drive thru. Another customer was standing there waiting so I just left and went to Rita’s. What a difference. This location needs to be shut down. The employees are pathetic
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Google
Good customer service. The air conditioner was broken so all of the ice cream was melted. It felt like a sauna inside, I felt bad for the employees.
Google
They obviously delete negative reviews! I live right by this location, I have read several negative reviews from the last few months, including mine. They are all gone now and it's showing a 4 star rating. FALSE! I wouldn't even give this location 1 star! HORRIBLE customer service, RUDE employees, never have correct ingredients for orders, donuts are stale, ice-cream is freezer burnt and the wait time is insane! Do yourself a huge favor and skip this location all together!!
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Google
Poor customer service. I entered the store and there were 3 staffers - 2 girls watching and giggling about something on the phone, one name Ava) and a man (mapping floor, and presumably the Magee at the time). One of the girls, not Ava, looked up at me and didn’t acknowledge my presence. So I stood there looking at them, after about a minute, I was told, she, pointing to the cash register saying she could help me. “I said to her that I could not believe “the 3 of you stood there and ignored me” and again my response was ignored. My order was completed by Ava who handed me the order without bothering to put it into a bag. She relented after I said “don’t put it in a bag.”
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No labels on the flavors of ice creams. Very little knowledge of the product they carry.
Google
It was 06/07/21 at 9:20pm the website says that they close at 10 pm and that’s why we went there, we wanted to go thru the drive thru but they had orange cones in the middle of the entrance. So we decided to park and come in to get ice cream and donuts for tomorrow; but as soon as we got there, a young guy walk to the door and locked it without even letting us know. So it was obvious that they didn’t want it to sell us anything and we’re trying to close early or we’re already close and we went to get ice cream and donuts some place else where they were happy to serve us ice cream and donuts. If you close at 9 or 9:30 you should not advertise 10 pm. False advertising.
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Google
This Baskin- Robin's is right behind my neighborhood, but I hadn't been there for years. Stopped by for later night ice cream with some friends and was pleasantly surprised. The shop was clean and the staff was really friendly. It's ice cream, so of course it was good, it was the staff that will bring me back.
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